Borough Road & Nunthorpe Medical Group

The reception staff and nursing team are excellent, however there is virtually no privacy at the front desk. I would caution against raising mental health matters or concerns about alcohol..

I have been a patient here for around 6 years and have found little to complain about. The practice has consistently provided good care for both myself and my family member. Like many surgeries,..

I have had a very poor experience with this practice overall. I have been a patient here for many years and have built a long-standing relationship with the clinic. I have been dealing with a..

I would like to commend the practice located on the main road. I was seen today by an advanced nurse practitioner who identified my issue, provided me with helpful information about my condition and..

The reception staff took considerable time to answer calls, and I found their manner to be unwelcoming. They appeared to make quick judgments about patients based on the nature of their enquiries...

Would not recommend. The service has been disappointing. The waiting area appears empty despite difficulty obtaining appointments. The practice does not seem responsive to patient concerns..

I called the practice and waited for a callback after selecting the appropriate option. When someone called me back, I spoke with a member of staff who seemed unhelpful. I was trying to reschedule..

I would just like to express my gratitude to the nurse practitioner at this practice. She has consistently demonstrated professionalism and competence in her role, and has provided me with..

I have consistently received good care throughout my visits.

The practice recommended my child receive the flu vaccination. The website indicated we needed to call to arrange an appointment, but we were unsuccessful in getting through initially. Eventually,..

The experience was quite frustrating. I attempted to book an appointment following the requested call time, but was unable to get through despite multiple attempts. When I finally did make contact,..

I cannot fault the service once you manage to access it, but getting an appointment in the first place is the real challenge. The practice lacks modern communication options, making it difficult to..

One out of five stars is actually too generous for this practice. Obtaining an appointment is extremely challenging. Telephone calls go unanswered. The digital appointment system through the NHS app..

I have been a patient at this practice for a considerable time and have consistently experienced helpful, accommodating, friendly and courteous service.

I have been a patient at this practice for a considerable time. Unfortunately, the quality of service has declined from what it once was. Getting through to speak with someone or securing an..

The practice demonstrated a swift and professional response to a minor miscommunication, with management handling the matter in a straightforward and composed manner. The team took time to discuss..

Poor Service Experience. Positives: - straightforward registration process Negatives: - difficulty obtaining appointments as the phone lines appear consistently busy, even when calling at..

The receptionist's demeanor was quite poor and rather abrupt. They were not particularly helpful, and it would be beneficial if the reception team received training in telephone communication skills.

The nursing staff member at this location displayed a dismissive approach during my visit. They appeared unwilling to listen to my concerns in full detail and were unable to provide helpful guidance..

The staff member I spoke with on the phone did not seem receptive to my concerns and came across as dismissive. They appeared keen to end the call and disagreed with me regarding correspondence I..