LC

Lorraine C. one year ago • From Google

Rating

Excellent

Long-term patient frustrated by afternoon phone restrictions

I have been a patient at this surgery for nearly 16 years and I have consistently had a positive experience with the clinical staff. The doctors here are exceptionally skilled, compassionate and caring professionals. My only suggestion for improvement would be to reinstate afternoon telephone access for patients. I have needed to use the website contact system, however this presents challenges for me due to physical difficulties that make typing problematic. It is frustrating that telephone calls are restricted to morning hours for non-emergency administrative queries, as having at least one receptionist available during afternoon slots would be beneficial for patients who cannot reliably use the online system. The doctors deserve the highest rating, and the reception team member I have dealt with has been consistently pleasant, approachable and efficient, providing excellent service.

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