The Oswald Road Medical Surgery

I hate to give it 1 star as the reception and nursing staff are amazing. But, this is let down by the clinical experience. I have never in my 60 years met such a rude, dismissive and uncaring..

The practice is excellent and I was treated with respect throughout my visit. All of the reception team members were extremely helpful and demonstrated a high level of professionalism in their..

Extremely supportive and approachable.

This surgery has staff who were not welcoming. I am not someone who contacts the practice frequently, and I only reach out when experiencing significant pain or discomfort. I prefer not to make..

I had an unfortunate interaction with a member of the reception team who came across as rather discourteous. I had not received any prior notification about wearing a face mask, and this requirement..

Attempted to call at opening time for an appointment. Made multiple call attempts yesterday without success, and finally got through this morning at 8:38 only to find that all available slots had..

The experience was reasonably satisfactory, though it would have been improved by reduced waiting periods.

The staff at this medical practice demonstrated friendliness and politeness, displaying good knowledge in their interactions with patients.

The team here is wonderful and the clinical staff are clearly knowledgeable. Both practitioners I've consulted with have been empathetic and genuinely attentive to what I've had to say. The front..

I experienced significant difficulties with the service provided. The staff did not seem particularly accommodating. Securing an appointment proved challenging after multiple efforts. Eventually, I..

Attended an appointment recently. Was attended to promptly and in an organised manner.

There has been a noticeable improvement in the service since a particular staff member's departure.

The staff lack professionalism and courtesy, making it extremely difficult to secure an appointment. The telephone system is particularly problematic, with callback requests frequently not being..

Attempted to contact the practice by telephone to arrange an appointment but consistently encountered a busy signal. The service experience was unsatisfactory.

The online appointment system works really well, with availability typically offered either the same day or within the next day. The team members are consistently supportive and helpful.

If I could give this surgery less than 1 star I would. The reception team came across as unwelcoming, though the clinical staff member I saw was even less approachable. I attended for a routine..

The team here demonstrates a high level of professionalism, with appointments consistently running on schedule and occasionally ahead of time. They go the extra mile to provide assistance to patients.

I attempted to book an appointment for my child this morning and had to make numerous calls before successfully getting through. This was extremely frustrating. The current appointment booking..

I couldn't rate them higher if the system allowed it. Booking appointments has never been a problem, and the entire staff are absolutely wonderful. Despite relocating multiple times throughout my..

Our time at the practice has been excellent. I have advocated for myself and two of my children to receive proper attention for various concerns across multiple previous practices over an extended..