South Grange Medical Centre

The entire team are wonderful and consistently make an effort to assist patients. It is not within their control if appointment availability becomes limited, which appears to be a common concern..

The team here is excellent, and I'm very grateful for their support.😍

The care I have received over the past year and a half has been disappointing, with the same issue persisting throughout this period.

I have concerns about the current appointment scheduling approach. Being pre-booked for an appointment several weeks in advance for a non-urgent matter does not address issues that need attention..

I appreciate the staff's politeness, though I'm disappointed with my experience. When I attempted to order my partner's medications in advance, only one of the three items arrived. I found the..

Unable to reach the practice by telephone over a three-day period, despite attempting to call repeatedly throughout standard business hours.

The team here is welcoming and supportive, and I'm always able to secure an appointment when needed. Keep doing what you're doing ☺️

Recently registered with this practice after being with my previous one for many years. I had concerns about whether the standard of care would be comparable, but I have been pleasantly surprised...

Quite frustrating, as I was contacted but then informed that assistance couldn't be provided and that I should ring during morning hours instead.

The telephone service was disappointing. I experienced a lengthy wait on hold before the call was unexpectedly disconnected when someone eventually picked up. I have sympathy for other patients..

This practice has been extremely difficult to reach by telephone.

I decided to leave my previous GP practice as I felt unheard and frustrated. I have been genuinely impressed by the compassion shown at my new practice, where the front desk staff are welcoming and..

The clinician I saw was absolutely lovely. I was quite nervous about attending my appointment, but they created such a welcoming atmosphere and made me feel truly understood. They listened carefully..

Switched from my previous practice and submitted the registration form on a Wednesday. I was able to get my first appointment just two days later on the Friday, which was helpful as my medication..

My husband attended an appointment with a clinician in one of the consultation rooms who was excellent. Following the visit, he was referred to hospital for specialist assessment the same day. We..

I have had disappointing experiences on two recent occasions. After waiting a considerable time in the reception area, I was informed that no appointments were available. As someone with significant..

The appointment scheduling process did not work as expected. An appointment was booked for midday, but there was a significant wait of around 40 minutes before being seen for the vaccination..

Unable to reach anyone by telephone, despite attempting to contact the practice since early in the week.

I recently required medical assistance from the practice and was very pleased with the standard of care provided. I am grateful for the support received.

I would have given no stars but the system wouldn't allow me to post without selecting at least one. This is the worst medical practice I have attended. When I attempted to contact them by..