Morpeth Surgery Wellway

I was sent a text "reminder" for an appointment that I didn't know about. The reminder told me not to attend the surgery if it was a telephone appointment. Checking Systemonline told me it was..

A practice that was once excellent but is now having difficulty providing available appointment slots.

Spoke to a lovely member of staff today to make an appointment. They were helpful and caring, sorting my appointment with understanding and kindness. Thank you – the world needs more people like you.

Extended waiting periods when calling the practice. The majority of reception staff were notably unhelpful and discourteous compared to other services I've used. The clinical team were pleasant,..

I have been attending this practice for several years and have been very satisfied with the standard of care I have experienced.

The practice appears stretched with limited appointment availability, technical issues affecting online booking systems, and ongoing medication management concerns. It's difficult to understand how..

Always receives excellent guidance and demonstrates strong clinical expertise.

I have been a patient at this practice for a considerable time and have consistently had a positive experience with them.

While the clinical team delivers competent care, the organisational leadership appears disconnected from patient requirements and lacks awareness of how the practice presents itself to those it..

Had to wait quite a while during a morning appointment slot. Eventually got through and my concern was addressed. While waiting on the phone, I attempted to book an appointment through the online..

I spent money on phone calls attempting to reach the practice to inquire about a scheduled telephone appointment that was supposed to occur in the morning, only to be informed that an error had been..

I'm quite frustrated with how multiple practices can continue operating while delivering such poor service. It's concerning that there doesn't appear to be adequate oversight of these facilities...

I have submitted a complaint to the CQC regarding this practice, as I observed what appeared to be patient information that was visible on a desk during my recent visit. When I attempted to raise..

There has been a noticeable improvement in how quickly the surgery answers telephone calls for booking appointments, however the new online booking system does not show available appointment slots,..

I attempted to schedule an appointment using the NHS app. Upon completing the online consultation, I promptly received a text message confirming my subsequent appointment, which was arranged as a..

This practice was once an excellent local healthcare service, but it has unfortunately experienced a significant decline. Accessing support by telephone has become increasingly difficult, and the..

I have had a very poor experience at this practice. I felt that the pharmacy staff did not have adequate knowledge of my medication history when dispensing prescriptions. Additionally, I have had..

The online appointment and follow-up booking system has been problematic throughout my time as a patient at this practice. Following a system change earlier this year, the issues persisted rather..

It is extremely difficult to reach anyone at the practice regardless of when you attempt to call.

Don't be discouraged by the initial screening process. The online consultation system is quite effective for assessment and getting access to healthcare services, though it's best to submit requests..