49 Marine Avenue Surgery

After nearly four decades as a patient at this practice, and having registered my spouse and child with them as well, we have all decided to move elsewhere. The service was once welcoming and..

I have been attempting to contact the practice or obtain a repeat medication for over an hour and a half. The automated system answers the call, but selecting the available options results in being..

I rarely leave reviews, but given how challenging it currently is for many people to secure appointments and access medical care, I felt compelled to praise this practice. Whenever I've required an..

I relocated from Scotland and registered at this new medical practice. I've attended two appointments and managed to secure both on the same days I made my requests. The front desk team were..

Excellent service, couldn't ask for more helpful support.

There are significant concerns regarding vehicles parking illegally on the marked lines outside the practice, in an area near a junction with a lower speed limit road. This parking regularly..

The reception team's manner left me feeling unwelcome and as though I was being scolded. I would suggest considering an alternative practice in the area, where I found the staff to be considerably..

I appreciate the surgery's assistance in arranging for my prescription to be sent to a pharmacy in a nearby town through the electronic prescription service while I was away dealing with a temporary..

The reception experience fell short of expectations. When I called shortly after opening, I experienced a lengthy wait of approximately 25 minutes before someone answered, only for the call to..

I have been a patient at this practice for over 15 years and have consistently found the clinical staff to be professional, helpful and easy to communicate with. The standard of care I have..

This practice has been very frustrating to deal with. Attempting to obtain assistance and clarification has proven extremely difficult. I have found the reception team to be unhelpful, and they seem..

It took some time to reach someone by telephone, but I was able to speak with a receptive member of the reception team who assisted me in making contact with a relevant family member to ensure..

I don't agree with all the critical comments. This practice has been my healthcare provider for nearly four decades, and throughout that time—from initial appointments through to consultations with..

The reception team were very accommodating when I had a question, and they gave me accurate information along with helpful guidance on the best way forward. Much appreciated.

Hoping this review might prompt some resolution or a response from the practice management. This practice has been deeply disappointing. I attended an appointment a couple of weeks ago and was told..

The team here are genuinely supportive and the appointment booking process is efficient and straightforward. I'm pleased I made the switch to this practice, as the reception staff are particularly..

I would consider this among the poorest experiences I have had at a medical practice in the region. I received an incoming call this morning which disconnected when I answered. Upon calling back, I..

The practice maintains a welcoming and friendly environment, with the clinical team members providing particularly attentive and supportive care.

I have now been waiting on hold for an extended period with an urgent matter pending, and the call has been disconnected, which is very disappointing.

The practice appears to have declined over time, and this trend seems to have continued with recent staff additions. There have been issues with inaccurate communications being distributed. I was..