New North Health Centre
DD
Daniel D. 2 years ago • From Google
Bad
Been a patient at this medical center since childhood, long before it became New North Health Centre. I even knew the main receptionist (though I'm unsure if her name was Pauline or Michelle) who was incredibly helpful, especially when Dr Skelly treated me for chicken pox during my secondary school years. My connection to this practice runs deep. Recently, I've been experiencing health anxiety, repeatedly contacting A & E and 111, all of whom directed me back to Dr Skelly as the gateway to further assistance. However, each of our recent interactions has paradoxically increased my anxiety rather than alleviating it. The practice now exclusively offers phone consultations, making it virtually impossible to have symptoms thoroughly examined in person. While I acknowledge COVID has transformed healthcare, this doesn't justify Dr Skelly's subpar telephone manner. For anyone considering registering with this practice, my advice is don't - particularly if you're joining now. Dr Skelly's phone demeanor is consistently arrogant and dismissive, showing minimal concern for patient well-being. He rushes conversations, appears eager to terminate calls, and treats patients condescendingly, trivializing symptoms regardless of their significance. These interactions have consistently left me emotionally distressed, negatively impacting my mental health. The sole marginally positive aspect is Dr Skelly's efficiency in arranging my ultrasound referral and minor surgery. However, this feels half-hearted, as I suspect the in-person follow-up was merely to expedite getting me off his phone. Perhaps I'm being overly sensitive or unreasonable, acknowledging the pandemic's challenges. Nonetheless, after years of loyalty, I can no longer remain with this practice - a realization that genuinely saddens me, especially considering Dr Skelly's longstanding connection to my family. I strongly recommend patients explore alternative options. While another practice might offer similar service, the potential for improvement makes changing worthwhile. The process is straightforward and could significantly enhance your healthcare experience.
Daniel D.