Brentwood Road Medical Centre (Dr Mark's Surgery)
SW
S W. 3 years ago • From Google
Bad
Signing up at this medical practice should have been a warning sign, as we were given a specific time to register but ended up waiting an interminable hour and a half while being completely overlooked by the staff. The facility itself is cramped and outdated, with a crowded reception area where numerous patients were forced to stand for over an hour due to the minimal seating along a single wall. The administrative staff appear disorganized, and their record-keeping system seems to rely on paper files that are in complete disarray. My attempt to obtain medical assistance from this practice was nothing short of a nightmare. I made an astounding 61 attempts to contact them when they opened, with calls consistently dropping if the receptionist was unavailable. When I finally got through around 8:10 am, explaining that my 2-year-old was in excruciating pain from constipation with a previous history of prolapse, I was informed that the current receptionist couldn't book appointments and would need to transfer me. Throughout the day, I made repeated calls without success, and we received no communication until 9:45 pm, when a GP simply prescribed suppositories - which I had already purchased. My primary concern was a thorough examination of my child, which never materialized. She continues to struggle, often refusing food for entire days. As a result, I have completely lost faith in this practice and am actively seeking alternative medical care for my daughter.
andrew p.