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Joanne S. one year ago • From Google

Rating

Bad

Long Wait and Frustrating Prescription Mess

What a terrible medical practice! You can line up outside from 7/7:30am, but even if you manage to secure an appointment, there's no guarantee you'll be seen before 9am despite their official opening time of 8am. Patient access is now demanding a third-party authorization and blocking my online access, and the surgery staff seem clueless about what this means, preventing me from ordering my prescription. I've been without medication for nearly a week because I can't physically go in to order it, and the receptionist refuses to help over the phone. During my most recent appointment with the nurse, I was left waiting nearly 40 minutes past my scheduled time, all while watching her repeatedly enter and exit her room with no apparent other patients.

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