Western Elms Surgery
LH
Luke H. 3 years ago • From Google
Bad
About three months ago, I experienced an eye inflammation and endured a lengthy phone wait before finally reaching reception. They arranged a GP callback, who suggested an eye drop that proved ineffective. After calling again four days later and waiting for a callback around 3:30pm, I received a different prescription and was instructed to wait an hour before collecting and visiting eye casualty. Unfortunately, I arrived at 5:10pm, just after their 5pm closure. The next morning, the doctor immediately stated the previous eye drops were useless and prescribed a different medication that actually worked. Recently, when I suspected the inflammation had returned and wanted the same effective drops, I attempted to get a repeat prescription. The GP refused, and when I contacted the receptionist, they dismissively claimed GPs don't prescribe such medications. Despite my family's 30-year association with this practice, I find them completely unhelpful and indifferent.
NOUSH K.