JM

J M. 11 months ago • From Google

Rating

Bad

Long Wait and Rude Staff Member Hayley

Every time I call, I'm stuck waiting for at least half an hour on hold. When I finally got through, I encountered Hayley, a staff member who was incredibly discourteous and unhelpful. Her dismissive attitude was appalling. This isn't my first negative experience with her. I'm now preparing to file an official complaint. Patients reach out because they're experiencing health issues, and they shouldn't be subjected to such treatment. Hayley clearly requires some basic training in customer service and professional communication, especially in a healthcare environment.

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