Dipple Medical Centre
RL
Raychel L. 2 years ago • From Google
Bad
I am a brand new patient who has only been with this practice for a week, and today I experienced my first truly disappointing interaction. At 8:30am, I called and was left waiting on the phone for a full hour just to request access to GP patient online services. Being number 30 in the queue was unprecedented and incredibly frustrating. When I finally spoke with someone, I was instructed that I could only set up access by personally visiting the practice with identification and completing a form. Upon arriving with that intention, I was then informed they would only accept a valid passport or driver's license - otherwise, no access would be granted. I explained to the receptionist that I possess neither of these specific forms of ID, and she simply repeated that this was their policy, offering no alternative or flexibility. The irony is that I was able to initially register as a patient without any photographic ID, yet now I'm blocked from online services. It's absolutely nonsensical! The system seems designed to make accessing basic healthcare information as difficult as possible. Without online access, patients must constantly call or physically visit the practice for every single need - from scheduling appointments to managing medications. This approach is fundamentally unfair, and I cannot in good conscience recommend this practice to anyone.
Ashley F.