BD

Boo D. 4 years ago • From Google

Rating

Bad

Long Wait and Unhelpful Pam at Reception

Unbelievable situation! The practice merger has completely destroyed their previous efficiency - where I once waited mere moments to reach someone, I'm now stuck on hold for half an hour!!!! A call from Pam finally came through - what an encounter! Absolutely zero empathy or warmth. In my view, this practice nurse desperately needs to step down from her role immediately. Her demeanor is shockingly unprofessional, cold, and totally disconnected. The approach is downright authoritarian! It's telling when even my mother, who is a doctor herself, is sitting beside me, visibly stunned and dismayed by the treatment.

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