JH

Jane H. 3 years ago • From Google

Rating

Bad

Long Wait at 8am, But Staff Were Kind

Scheduling remains a challenging experience. Phone systems have seen some enhancement - when I called at 8am, I was 14th in line. There was confusion about which button to press for a callback while maintaining my spot in the queue (partly due to my unfamiliarity with the new phone). The requirement to complete the form persists, and I was directed to call 111. Despite the frustrating process, the staff have consistently demonstrated kindness and professionalism, even when dealing with irritated customers. It's important to remember they're simply doing their job and to treat them with a bit more compassion.

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