RT

Robyn T. one year ago • From Google

Rating

Excellent

Long wait but thorough care and clean facilities

The facility was quite busy with a wait of just over 4 hours, though I was seen, received imaging, and obtained treatment during that time for my foot injury. The refreshment options are limited to tea, coffee, and light snacks for the duration of the wait, so I'd recommend visiting the nearby shopping centre to purchase food while waiting. Upon arrival, you're informed of the approximate wait duration. After your initial assessment, you're able to step outside to wait in a quieter environment before being called back, as the waiting room can become crowded. A television showing children's programming on repeat is available to help keep younger patients entertained, and they are prioritised and typically seen and treated within an hour. Despite the high volume of people waiting, the atmosphere remained notably calm compared to typical hospital emergency department waiting areas. The staff demonstrated courtesy and professionalism throughout. A volunteer maintained the waiting area by regularly cleaning surfaces and wiping down chairs after each use to prevent the spread of germs and ensure hygiene for subsequent visitors. I was very satisfied with the overall experience and found it to be a preferable option for managing minor injuries compared to other local hospital facilities.

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