SM

Slawomir M. one year ago • From Google

Rating

Bad

Long wait for a missed appointment

I endured a frustrating wait of more than a week for my appointment at Green Practice in Hounslow. My scheduled time was 10 AM, and I arrived early at 9:50. During the booking process, no one mentioned the requirement to personally check in with reception upon arrival. The only communication I received was a simple confirmation of the appointment, with instructions to notify them if I couldn't attend. Surprisingly, at 10:10, I got a text claiming I had missed my appointment, despite being present since 9:50. The receptionist completely disregarded my explanation and stubbornly maintained that I was at fault. I strongly believe the clinic should have clearly communicated the need to re-register at reception, particularly given my confirmed appointment. The reception service was absolutely abysmal; instead of offering help, the staff merely criticized me and insisted it was my error. They offered no solution beyond scheduling another appointment for the following week! Based on this experience, I cannot in good conscience recommend this facility to anyone.

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