YT

Yumi T. 5 years ago • From Google

Rating

Poor

Long Wait for a Simple Appointment

I just got a letter about cervical screening and dialed option 2 for a routine appointment. There were 6 people ahead of me in the queue. After waiting 45 minutes, I became first in line, yet still sat idle for another 10 minutes. Frustrated, I tried calling from another phone, only to hear an announcement about clinic closure at 12:30. Their approach to managing patient time is completely unacceptable. The whole system seems chaotic - their online booking is non-functional due to COVID, and the phone system is equally ineffective. I've been registered with this GP practice for over two decades, and I'm beyond irritated. And let me be clear: stop using COVID as an excuse for systemic problems that should have been resolved long ago.

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