Highgate Group Practice
Yumi T. 5 years ago • From Google
Poor
Long Wait for a Simple Appointment
I just got a letter about cervical screening and dialed option 2 for a routine appointment. There were 6 people ahead of me in the queue. After waiting 45 minutes, I became first in line, yet still sat idle for another 10 minutes. Frustrated, I tried calling from another phone, only to hear an announcement about clinic closure at 12:30. Their approach to managing patient time is completely unacceptable. The whole system seems chaotic - their online booking is non-functional due to COVID, and the phone system is equally ineffective. I've been registered with this GP practice for over two decades, and I'm beyond irritated. And let me be clear: stop using COVID as an excuse for systemic problems that should have been resolved long ago.
We recently relocated to this medical practice, and our experience has been nothing short of exceptional. The staff has been incredibly compassionate, professional, streamlined, and warm. I can..
Highgate Group Practice
Sophie H.
Dr. Dickie and her wonderful nurse (who assisted me on Monday the 14th) at the Coil and Implant Clinic are truly exceptional professionals. They provided a comprehensive explanation of every aspect..
Highgate Group Practice
Chiara K.
At 36 weeks pregnant, I desperately contacted my GP seeking a specialist referral for a medical concern, but she merely suggested increasing my antibiotic dosage. With no improvement, I followed up..
Highgate Group Practice
Fatima M.
Disrespectful employees and a shockingly unprofessional front desk representative - Completely unacceptable!
Highgate Group Practice
Iha K.
I just had an interaction with a receptionist who was completely unhelpful, refusing to schedule my second vaccine dose. She insisted I must wait for the initial vaccination site to reach out, and..
Highgate Group Practice
S H.
I spent a total of four hours on hold, split between morning and afternoon, for a critical phone consultation. Upon finally reaching a representative, I was met with complete indifference. She..
Highgate Group Practice
Rasa M.
We consistently receive prompt scheduling and find the general practitioner and other physicians to be exceptionally pleasant. Our overall experience has been highly satisfactory.
Highgate Group Practice
Andrew K.
Excellent establishment with top-notch details, completely aligned with pandemic safety protocols. The team provides outstanding support, with personnel who are welcoming and attentive. They..
Highgate Group Practice
S S.
I'm truly grateful to have such a conveniently located general practice clinic nearby. Whenever I call, I'm able to connect with the front desk staff quite quickly. Although I encounter a different..
Highgate Group Practice
Steven G.
Continuing to be an excellent primary care medical practice!
Highgate Group Practice
anthony k.
This medical facility has grown its patient load to a point where the quality of healthcare has significantly deteriorated. The standard of care has been reduced to a bare minimum, and accessing..
Highgate Group Practice
Jessica W.
I genuinely believe this is among the top GP practices in the area. Whenever my child needs medical attention, we're seen right away, and the physicians consistently provide comprehensive care. The..
Highgate Group Practice
hediii H.
The team here is incredibly supportive and knowledgeable, with Dr. Rupert Chappell standing out as particularly compassionate and accommodating. I'm truly grateful for the exceptional care I..
Highgate Group Practice
Irene C.
Getting an appointment with my regular physician seems like an impossible task. Each visit, I'm greeted by a different doctor, and during my last consultation, the GP admitted she needed guidance..
Highgate Group Practice
Bridget R.
I recently switched to this medical practice. The physicians and personnel are exceptional.
Highgate Group Practice
Thomas B.
Immaculately maintained, spacious facility. The medical staff demonstrates exceptional care and responsiveness.
Highgate Group Practice
Rachel G.
Exceptional medical practice that stands out from the rest. The reception team displays a rare warmth and genuine kindness not typically found in healthcare settings. Dr. Rudd is, without doubt, the..
Highgate Group Practice
Felix L.
Their customer service has been exceptional, and I'm thoroughly impressed. I confidently endorse their support team.
Highgate Group Practice
Kath B.
This medical practice has been a cornerstone of north London healthcare since its inception, originally located on Jackson Lane before relocating to Highgate in 1987. Dr Graham was a dedicated..
Highgate Group Practice
N J.
Once more, I experienced a top-notch consultation during a comprehensive session where meticulous examinations were performed with precision and dedication. The appointment was scheduled on short..
Highgate Group Practice
maurice v.