Highgate Group Practice
Yumi T. 5 years ago • From Google
Poor
Long Wait for a Simple Appointment
I just got a letter about cervical screening and dialed option 2 for a routine appointment. There were 6 people ahead of me in the queue. After waiting 45 minutes, I became first in line, yet still sat idle for another 10 minutes. Frustrated, I tried calling from another phone, only to hear an announcement about clinic closure at 12:30. Their approach to managing patient time is completely unacceptable. The whole system seems chaotic - their online booking is non-functional due to COVID, and the phone system is equally ineffective. I've been registered with this GP practice for over two decades, and I'm beyond irritated. And let me be clear: stop using COVID as an excuse for systemic problems that should have been resolved long ago.
Severe sepsis overlooked despite clear, critical warning signs. Unacceptable. While errors can occur, accountability seems absent. My extended stay revealed systemic shortcomings. Profoundly..
Highgate Group Practice
H K.
Throughout my four-decade association with this medical practice, they have consistently delivered exceptional care across all departments, even amid the unprecedented difficulties posed by..
Highgate Group Practice
Steven G.
Continuing to be an excellent primary care medical practice!
Highgate Group Practice
Ben S.
Got an appointment quickly, and the physician was courteous and supportive
Highgate Group Practice
Linus K.
Dr. Dodd stands out as an exceptional healthcare provider in my experience - she consistently demonstrates compassion, attentiveness, and a genuine commitment to patient care. I am truly grateful..
Highgate Group Practice
Jack D.
I've consulted with a pair of general practitioners at this medical center and discovered both to be exceptionally competent, attentive, and personable. Scheduling consultations can occasionally be..
Highgate Group Practice
maurice v.
We recently relocated to this medical practice, and our experience has been nothing short of exceptional. The staff has been incredibly compassionate, professional, streamlined, and warm. I can..
Highgate Group Practice
dek o.
Absolutely dreadful experience trying to secure an appointment, with front desk staff seemingly dedicated to turning patients away or pushing them to self-book online. Constant staff turnover and an..
Highgate Group Practice
Alessandro S.
Extremely let down by the majority of general practitioners at this medical center during our phone consultation. Without a doubt, this has been the least supportive healthcare practice I've..
Highgate Group Practice
Rebeca D.
The front desk staff's attitude is consistently terrible! Their unprofessional behavior hasn't improved at all, despite multiple encounters. Whenever I've needed to contact the office by phone, I've..
Highgate Group Practice
Fiona E.
Exceptional service. Experienced an urgent ear infection issue today - quickly and efficiently addressed by an incredibly supportive physician and front desk staff. Urgent consultations have..
Highgate Group Practice
moresha m.
I've been stuck waiting on hold for ten solid minutes now, and somehow I'm still listed as caller number one. How does that even work? This makes absolutely no sense.
Highgate Group Practice
Marco G.
The administrative and reception staff are incredibly unprofessional. Steer clear of this practice! I must share yet another frustrating encounter with this general practitioner. After laboriously..
Highgate Group Practice
Lucas L.
I've been a patient at HGP for two and a half years, and the physicians have been exceptionally caring, showing authentic concern and carefully listening to my health concerns. Scheduling a..
Highgate Group Practice
Lyudmyla S.
We're incredibly grateful for your outstanding care and dedication to our entire family's health and well-being!
Highgate Group Practice
Rita M.
EDIT: I successfully secured an appointment (surprisingly, after previous difficulties) and the surgical procedure itself is excellent. However, there appear to be underlying issues with certain..
Highgate Group Practice
Mr H.
Trusting your healthcare provider is essential. Dr Rudd and Dr Payne consistently demonstrate exceptional compassion and dedication to patient care. Every interaction with the staff at HGP has been..
Highgate Group Practice
Richard M.
When an unexpected cyst on my back demanded urgent attention right before Easter, Dr. Will Zermansky came to my rescue. He swiftly identified a staff member who could assist him and performed the..
Highgate Group Practice
Monire H.
If I could rate this lower than zero, I absolutely would. The front desk personnel are a complete disaster, taking forever to transfer you and ultimately just telling you to call back. This..
Highgate Group Practice
Emmet K.
A truly outstanding medical clinic that consistently delivers top-notch healthcare services. The staff are professional, compassionate, and attentive, making every patient feel valued and well-cared..
Highgate Group Practice
Susan G.