Suttons Avenue Surgery

I appreciate the assistance I received during my visit today.

The standard of care at this practice is disappointing. Obtaining an appointment presents significant difficulties, and there are occasions when the surgery operates with limited clinical staff..

I had a telephone consultation scheduled for between 9-10 according to the information I received. The surgery called me at 7:25 in the morning, which I was unable to answer as I hadn't been..

I have found this practice to be deeply unsatisfactory. Appointments are frequently cancelled, which has been frustrating. The reception staff often seem to discourage patients from using the service..

I would advise against using this practice due to concerns about their approach to patient care and wellbeing. I experienced what felt like a lack of proper attention to health concerns, with..

The entire team here provided a warm and competent experience. Booking an appointment was a straightforward and prompt process.

The team here consistently demonstrates a welcoming and supportive approach, and they manage to keep to their scheduled appointment slots effectively.

I am currently transferring to a different practice. I feel that the clinical staff here do not seem sufficiently engaged and tend to provide generic reassurance without thorough investigation. My..

I experienced a serious respiratory illness last year and had difficulty breathing. After several months of feeling dismissed by the medical team at this surgery, I decided to seek private..

Managed to secure an urgent appointment when required, which was positive initially. However, I cannot recommend this practice. The reception team appears inconsistent in following through on..

Excellent team members who were welcoming and provided great assistance.

This has been the poorest healthcare experience I have encountered. The service was deeply unsatisfactory and fell well short of expected standards. I felt repeatedly overlooked, disregarded and..

I would like to express my frustration and disappointment regarding what I experienced as a lack of compassion and professionalism during a telephone interaction this morning. I have been..

The team demonstrated courtesy and a willingness to assist.

If you prioritize your wellbeing and want to receive care from a qualified healthcare provider, this practice may not meet your expectations.

My husband underwent some routine investigations several weeks ago and is unable to secure an appointment to discuss the results, whether by telephone or in person, for a considerable time ahead. The..

Extremely disappointing experience. Attended with a very young infant who had a concerning physical issue causing significant swelling. The clinical staff declined to examine the child. The reception..

I have been registered with this practice for nearly a decade. Initially, I found it to be a good surgery and was satisfied with the care I received. However, since the pandemic, the quality of..

The medical professionals here are excellent, and the team members are welcoming and supportive. I would say they are among the finest practitioners I have encountered. One particular clinician has..

My family has been registered with this practice for over 30 years. In recent times, the reception staff have not provided the level of service we would expect, and they do not seem to prioritise..