Tong Medical Practice

The telephone reception staff demonstrated an approach that I found deeply unsatisfactory.

Called at 10:00am on a Wednesday simply to request a review of my repeat prescription. The automated system indicated to contact the surgery during business hours. Attempted to reach the practice..

My daughter was visiting us over the Christmas period and became unwell during her stay. As we were staying nearby, I took her to this surgery for emergency care. However, we were turned away,..

Attended an appointment at the scheduled time, but received a notification from the surgery an hour later stating the appointment had been missed, despite still being present in the building. Upon..

I have been a patient at this practice for over two decades and have consistently received satisfactory care. I would encourage people who are unhappy with their healthcare provider to explore..

The healthcare professional who contacted me was quite abrupt and spoke in a raised voice while I was discussing my concerns. I have had previous interactions with this individual that were..

The practice has not met my expectations. I have attempted to contact them on numerous occasions and found the reception experience to be frustrating and unhelpful. Despite being a long-standing..

Honestly, they are generally good but today the reception staff member came across as unnecessarily curt during the phone call. I have to be mindful about what I say given my name is attached to..

I would suggest considering alternative options.

I phoned at opening time and managed to speak with a clinician who called me back. Following our conversation, I was informed that the reception team would contact me to arrange an appointment...

Called on two consecutive mornings right at opening time, both occasions finding myself in a lengthy queue, which is understandable given that others likely have the same idea. However, waiting..

A healthcare professional recommended a topical treatment for what I believed was a skin condition, but I felt this wasn't the right approach for my daughter's situation. I decided to seek a second..

I am very disappointed with how this practice operates. I relocated outside the catchment area of my former practice and had to register here instead. I contacted the surgery about my young child..

I would not suggest this practice to others. The reception staff appear unwelcoming to those arriving without a prior booking, and the overall atmosphere feels unfriendly. The consultation lacked..

The team here demonstrated a helpful and friendly approach to patient care.

I would like to commend all the nursing staff for their excellent work and extend particular appreciation to one member of the team for demonstrating professionalism, attentive listening skills, and..

I felt deeply disappointed by the unwelcoming reception I received when I came to submit my sample as instructed by my healthcare provider. The staff member's demeanor suggested they viewed my..

This has been the most disappointing general practice experience I have encountered. The clinical staff seemed dismissive of my concerns and left me feeling unheard and frustrated.

Disappointing experience with poor service and unprofessional conduct from clinical staff. Left feeling upset and embarrassed by the interaction.

The practice appears to be managed by someone I found quite difficult to deal with. When calling, you have to listen to a recorded message from this person which I found frustrating. I was removed..