Eden Park GP Surgery
Chris M. 2 years ago • From Google
Poor
Long Wait for Asthma Nurse Appointment
I arrived for my Asthma assessment with a nurse, punctually showing up 5 minutes early and checking in with the friendly receptionists. After waiting 25 minutes beyond my scheduled time, and observing only four people, mostly for blood tests with another nurse, I approached reception to inquire about my appointment status. They consulted the nurse, and shortly after, I was called in. My greeting was met with minimal engagement - no eye contact, and I had to seat myself. The nurse asked if I had just finished work, and when I explained I'd been gardening, she remarked that I seemed in a hurry, which caught me off guard. I clarified that while I wasn't rushing, I had limited time and was already 20 minutes past my appointment slot. Her response felt dismissive. When I questioned the 15-minute gap between her patients, she merely confirmed the timing without acknowledging the delay. Her demeanor suggested indifference. Feeling increasingly frustrated, especially having completed the online questionnaire earlier, I decided to reschedule. Her casual "okay" response further confirmed my disappointment. Whether she was having a difficult day or simply didn't care, this experience was far below my expectations, particularly from a surgery I've trusted for 28 years. While the reception staff remain helpful, this interaction, coupled with an already frustrating automated phone system, significantly undermines my confidence in their patient care.
I'm utterly perplexed by the role of the reception staff here. What exactly are they compensated for? They seem completely ineffective at facilitating even the most basic appointment scheduling,..
Eden Park GP Surgery
SC C.
This medical practice is absolutely the worst I've encountered. The staff creates an incredibly unwelcoming atmosphere and seem disinterested in patient care. When you attempt to ask questions, they..
Eden Park GP Surgery
Péter L.
The employees were incredibly courteous and attentive. Exceptional customer care from start to finish. Much appreciation for their outstanding support.
Eden Park GP Surgery
mon d.
Regrettably, after a 15-year relationship with this medical practice, I find myself compelled to depart. What was once an exemplary healthcare provider has deteriorated into a substandard service...
Eden Park GP Surgery
Lilah W.
I can always secure a same-day appointment when something urgent comes up, and my young child has never experienced any delays. The entire team seems genuinely committed to providing excellent care..
Eden Park GP Surgery
Rosie N.
My work travel was severely disrupted by an absolute nightmare trying to obtain a prescription over five days. The receptionist was incredibly unprofessional, actually hanging up on me twice during..
Eden Park GP Surgery
Stavros S.
A shining example of complete and utter professional ineptitude
Eden Park GP Surgery
ucl a.
My physician is outstanding, yet the reception staff's performance falls drastically short. Abruptly ending phone calls seems to be standard procedure, and obtaining repeat prescriptions is..
Eden Park GP Surgery
Alex A.
During my first visit, I received a prescription for a medication that had been discontinued six months prior, which I only discovered at the pharmacy. After resolving what I initially thought was..
Eden Park GP Surgery
Natalia N.
Since relocating to this neighborhood, Eden Park surgery has consistently provided exceptional care for both myself and my family. I've found their staff to be thoroughly professional and..
Eden Park GP Surgery
David D.
The phlebotomist who drew my blood was exceptional, and I'm truly grateful for her excellent service today.
Eden Park GP Surgery
Anastasia A.
I've been receiving medical care at this practice for more than three years, and my experiences have consistently been excellent. The general practitioners are highly competent and carefully listen..
Eden Park GP Surgery
Gemma D.
Excellent patient care, particularly because I consistently see the same general practitioner. Medication refill processes are typically handled swiftly and efficiently.
Eden Park GP Surgery
Jane S.
A stellar medical facility. The physicians demonstrate genuine compassion and offer excellent support, with scheduling typically accommodating patients inside a seven-day window. Additionally, they..
Eden Park GP Surgery
Danny M.
The nursing staff demonstrated exceptional professionalism throughout my entire experience.
Eden Park GP Surgery
Priscila S.
Absolutely the most dreadful medical procedure. I had a blood draw on Wednesday, and today my doctor phoned to explain that I must schedule another visit because they misplaced my lab samples!..
Eden Park GP Surgery
T S.
An exceptional medical facility where physicians demonstrate genuine compassion and commitment to patient well-being, consistently surpassing standard expectations.
Eden Park GP Surgery
Jade B.
What a disappointment, as I previously sang praises about this medical practice's exceptional quality. Over the past year, everything has drastically changed. Securing an appointment seems..
Eden Park GP Surgery
Christine D.
I accompanied my aging mother to her medical appointment today. In the upstairs waiting area, she and other senior or fragile patients were forced to endure approximately 15 minutes in an unbearably..
Eden Park GP Surgery
Bama B.
I recently underwent a blood draw at Eden Park, anticipating potential challenges due to winter weather and pandemic circumstances. To my pleasant surprise, I was welcomed cordially and quickly..
Eden Park GP Surgery
Ell E.