Eden Park GP Surgery
Chris M. one year ago • From Google
Poor
Long Wait for Asthma Nurse Appointment
I arrived for my Asthma assessment with a nurse, punctually showing up 5 minutes early and checking in with the friendly receptionists. After waiting 25 minutes beyond my scheduled time, and observing only four people, mostly for blood tests with another nurse, I approached reception to inquire about my appointment status. They consulted the nurse, and shortly after, I was called in. My greeting was met with minimal engagement - no eye contact, and I had to seat myself. The nurse asked if I had just finished work, and when I explained I'd been gardening, she remarked that I seemed in a hurry, which caught me off guard. I clarified that while I wasn't rushing, I had limited time and was already 20 minutes past my appointment slot. Her response felt dismissive. When I questioned the 15-minute gap between her patients, she merely confirmed the timing without acknowledging the delay. Her demeanor suggested indifference. Feeling increasingly frustrated, especially having completed the online questionnaire earlier, I decided to reschedule. Her casual "okay" response further confirmed my disappointment. Whether she was having a difficult day or simply didn't care, this experience was far below my expectations, particularly from a surgery I've trusted for 28 years. While the reception staff remain helpful, this interaction, coupled with an already frustrating automated phone system, significantly undermines my confidence in their patient care.
I've been a patient at this medical practice for an extended period and can genuinely attest that they were once exceptional, frequently praising the quality of my healthcare providers. Sadly,..
Eden Park GP Surgery
Pamela W.
Thank you, Dr. Mary Bateman, for the medical consultation this afternoon and for providing me with a prescription. This is Pam Webb, and I want to express my gratitude once more.
Eden Park GP Surgery
Beverley f.
The medical practice I visit is absolutely fantastic, providing top-notch care and service that consistently exceeds my expectations.
Eden Park GP Surgery
Kenny L.
I reached out to the clinic recently after signing up due to feeling unwell. The incredibly kind gentleman at the front desk was incredibly supportive and managed to schedule me for a consultation..
Eden Park GP Surgery
Danny M.
The nursing staff demonstrated exceptional professionalism throughout my entire experience.
Eden Park GP Surgery
A H.
Completely disengaged, careless, and indifferent. Appears more like a profit-driven enterprise than a genuine healthcare facility.
Eden Park GP Surgery
Jade J.
I've consistently had wonderful interactions with this medical practice, having been a patient here for an impressive 35 years! The front desk staff are consistently courteous and supportive, with..
Eden Park GP Surgery
ucl a.
My physician is outstanding, yet the reception staff's performance falls drastically short. Abruptly ending phone calls seems to be standard procedure, and obtaining repeat prescriptions is..
Eden Park GP Surgery
Anastasia A.
I've been receiving medical care at this practice for more than three years, and my experiences have consistently been excellent. The general practitioners are highly competent and carefully listen..
Eden Park GP Surgery
A M.
I recently underwent a blood draw and want to express my immense gratitude to Ruth! She was truly exceptional. As soon as I settled into the chair, her warmth and compassion immediately helped calm..
Eden Park GP Surgery
S S.
The front desk staff are a poor representation of this medical practice, undermining the excellent efforts of the compassionate and professional doctors and nurses. While a select few receptionists..
Eden Park GP Surgery
RYJAWA R.
Dr. Gilbert is an exceptional healthcare professional who goes above and beyond. I wholeheartedly endorse this physician for anyone seeking a compassionate, meticulous, and attentive medical provider.
Eden Park GP Surgery
S H.
Welcoming personnel. Suitable for laboratory blood work.
Eden Park GP Surgery
John S.
I've been a patient at this medical center for more than two decades. It truly exemplifies the best of our national health service. Scheduling appointments is a breeze, and they offer a convenient..
Eden Park GP Surgery
Simon R.
Not my typical medical center: I have no intention of coming back. Yesterday, I was redirected from my regular clinic (without explanation): I lingered 45 minutes past my scheduled time and, upon..
Eden Park GP Surgery
Happy M.
This medical practice was once exceptional and scheduling was straightforward. Currently, patients must endure lengthy waits for even telephone consultations, including situations that genuinely..
Eden Park GP Surgery
Shelly S.
I was referred to this clinic by my primary care physician for an urgent consultation. One phrase captures it: absolutely appalling. The facility is a poorly converted residential property with an..
Eden Park GP Surgery
Alex A.
During my first visit, I received a prescription for a medication that had been discontinued six months prior, which I only discovered at the pharmacy. After resolving what I initially thought was..
Eden Park GP Surgery
Mei C.
I'm eager to learn the outcome of my scheduled medical examination. However, every time I try calling the hospital, the line is constantly busy. So, I reached out to the clinic to inquire about my..
Eden Park GP Surgery
Julie W.
As a wheelchair user, I arrived for a pre-booked ultrasound following instructions to wait in the back car park. Instead of assistance, I was confronted by an aggressive staff member who claimed the..
Eden Park GP Surgery
James R.