LB

Lillian B. 2 years ago • From Google

Rating

Poor

long wait for basic care at clinic

I showed up at the medical facility during the afternoon seeking medical attention due to an intense urinary tract infection, fully aware that antibiotics were the straightforward solution. The waiting area was deserted, with a single staff member behind the counter. Upon explaining my medical issue, the receptionist's response was dismissive: "Sorry, no appointments are open. You'll need to go to Hern Bay." I wondered about the absence of other patients, as the reception area was completely empty. Ultimately, I was forced to take a bus to QEQM and endure a five-hour wait before receiving any treatment. At 76 years old, I find this level of service completely unacceptable and frustrating.

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