TM

Tony M. 3 years ago • From Google

Rating

Bad

Long Wait for Basic Care at Local Practice

I've been with this medical practice since its inception, and over the past 15 years, the standard of care has significantly deteriorated. Securing an appointment has become incredibly challenging. My last attempt to use their services was back in October, and I had to seek private treatment. This morning, I called shortly after 8:00 AM and noticed they've updated their phone system, which now allows you to keep your place in the queue and receive a callback. However, the outcome remains the same: no available appointments, with instructions to try again tomorrow or contact 111. It's clear there's a severe deficiency in patient-centered care. Moreover, it seems disingenuous for them to claim they're accepting new patients when they're struggling to adequately serve their existing patient base.

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