Manor Park Surgery
JD
Jane D. 2 years ago • From Google
Bad
My diabetic granddaughter had an infection in two toes (a serious risk for diabetics), and her mother sought an urgent appointment. Despite the critical nature, no slots were available, with advice to use a drop-in centre. At the centre, only one clinician was present, resulting in a wait exceeding two hours. During check-in, staff were shocked that a GP had denied an appointment, recognizing the potential dangers of toe infection combined with her compromised immune system. We endured the wait, and I must acknowledge that despite the lengthy process, the care was remarkably professional. I composed an email expressing my concerns to the GP. Their response was a convoluted explanation of the surgery's challenges, to which I replied that their internal issues are irrelevant - their primary responsibility is patient care. My subsequent email received no acknowledgment, which I find unprofessional. I then escalated my complaint via another email, again met with silence. It's remarkable how staff demand respect while demonstrating such blatant disregard for patient communication. Their behavior clearly illustrates a profound lack of empathy and consideration for patients' needs. It's no surprise that patients become frustrated when encountering dismissive receptionists who seem unwilling to genuinely listen. Having family members with extensive NHS experience across various healthcare settings, they too are deeply troubled by the substandard care my granddaughter experienced.
Tommy T.