KF

Kristine F. one year ago • From Google

Rating

Bad

Long wait for telephone appointments available

I find it difficult to understand how the practice can be taking on new patients when telephone appointments have such lengthy waiting times of several weeks. The reception team appeared dismissive of my concerns, and the clinical staff seemed to regard a medication review for my health needs as a low priority matter.

Elizabeth Avenue Group Practice

8 months ago

Dear Kristine, We are sorry you feel this way. Our appointment system works using a traffic-light model: green appointments are for routine issues, amber for urgent concerns (within a week), and red for same-day needs. All requests are triaged by our GPs, who allocate appointments based on clinical need. If you would like to discuss this further, please get in touch.

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