The Green House Surgery

Excellent practice that I have been loyal to for many decades, with my family having been patients here for generations before me. The clinical staff, nursing team, and reception team have..

It is difficult to reach the surgery through either telephone or online methods, which prevents me from obtaining the care I require.

Absolutely rubbish. I've got a long-term health condition and whenever I try to see someone, appointments are consistently running behind schedule. I'm sitting in uncomfortable seating for over half..

We relocated to the area several months ago and after reviewing multiple GP practices in the locality, we selected this surgery and have been very pleased with our choice. While acquaintances and..

I visited the practice on a Tuesday in February and found the receptionist to be unhelpful and unprofessional in their manner. I submitted a complaint to the practice regarding this experience but..

Following a surgical procedure, the wound closure required considerable effort to remove due to how firmly they were embedded and their positioning. The clinical staff members spent a significant..

This medical practice in the local area appears to be poorly run. My daughter was scheduled for a routine screening appointment tomorrow, but the surgery cancelled it due to staff absence. Rather..

Following a phone consultation with a member of the clinical team, I became aware that my medical records contained outdated information. I contacted the practice the next day to discuss having..

The person who answered the phone at reception was quite curt and displayed a poor attitude. While it's unclear what may have prompted this behaviour, it seemed inappropriate for someone handling..

Generally good with friendly, helpful clinical staff in a modern, clean location that is of easy access and conveniently situated, with additional services available on-site. The administrative..

I have been a patient at this surgery since my teenage years. Throughout my time there, I experienced consistently high-quality care from multiple clinicians. My only negative encounter prior to..

The reception staff could be more courteous. I was disappointed to be directed to see a nurse when I had requested to see a doctor. There seems to be frequent turnover among clinical staff, which..

I recently re-registered with this practice after being away for a couple of years and I'm pleased to have returned. The team here are all very friendly and welcoming.

Excellent experience, courteous staff, prompt service, and helpful guidance provided. I am very grateful for the care received.

I would just like to say thank you to the receptionist who has always been so helpful, cheerful and polite with all my dealings at the front desk. As a first point of contact, it is very reassuring..

Excellent healthcare professionals.

I was removed from this practice's patient list in April 2017 by the management team. This occurred after I experienced pain and requested an in-person appointment. The reception staff indicated..

I wanted to express my appreciation for the support provided to my mother, who experiences hearing difficulties. The telephone-only communication method can present a significant challenge for her...

This surgery has been a frustrating experience overall. The reception staff have come across as unhelpful and unwelcoming. I was advised to schedule a follow-up appointment several weeks in advance,..

This practice feels poorly organised. The outdated messaging system at reception remains frustrating and unhelpful. When contacted to ring back, getting through proved extremely difficult despite..