St Lawrence Road Surgery
FF
Frxriella F. 7 months ago • From Google
Bad
I experienced a prolonged bleeding episode that lasted approximately five weeks, which was abnormal for me as I have never experienced bleeding of this duration outside my regular cycle in my three decades of menstrual history. I attended accident and emergency where I was prescribed medication to manage the bleeding, though this proved ineffective. During this time, I attempted to access GP services but faced significant delays in obtaining an appointment. I initially contacted NHS 111 over a weekend regarding my symptoms, which resulted in a phone consultation being arranged for the following Monday. However, this appointment was subsequently cancelled by the surgery, despite my symptoms being severe and atypical for me. I contacted NHS 111 again and was offered another phone consultation, though I was concerned this would also be cancelled. I was advised by reception staff to attend accident and emergency if I felt the situation was serious, yet NHS 111 indicated this may not be appropriate and that I could potentially be turned away. When I finally received a GP consultation, I was advised to arrange blood tests. The earliest available appointment for these tests was approximately three weeks away, which I felt was an unacceptable delay given the potential seriousness of my symptoms. The accident and emergency department had noted a possible condition on my medical records that could indicate various underlying issues, some of which could be serious. I found the overall experience frustrating and felt that my concerns were not treated with appropriate urgency. I was disappointed with the attitude displayed during my interactions with reception staff and felt that my symptoms were dismissed as non-urgent despite being genuinely concerning and out of character for me. I believe the delays in accessing appropriate investigations were unreasonable given the circumstances.
Sheila K.