Netherfield House Surgery

I find the biggest problem is waiting over an hour for someone to answer the phone, and I keep getting cut off so I have to try again. Some of the clinical staff are very good, but the appointment..

It takes approximately six weeks to get through on the phone, and even then there is a risk of being disconnected. The surgery feels poorly managed in this regard.

I decided to leave this practice because they have been operating behind closed doors for approximately 18 months. During a period when medical support was genuinely needed, the practice remained..

The medical team, nursing staff, and reception personnel were all excellent. They demonstrated politeness and efficiency throughout.

I found the emergency appointment system quite challenging to navigate, as same-day slots appear difficult to secure. You need to call at specific times in the morning or early afternoon, though the..

I appreciate the support provided by the team at this practice. The staff members are consistently helpful and demonstrate a willingness to provide excellent care. This is a well-run facility.

The clinician is highly experienced and consistently dedicates time to fully understanding patient concerns. Appointments occasionally run slightly behind schedule due to the thoroughness of the..

I have been attending this practice for quite some time before relocating to a different one, and what a difference it has made. THIS PRACTICE IS WONDERFUL THE STAFF TRULY GO THE EXTRA MILE TO..

The practice manager is helpful and responsive. However, the reception team generally appears disengaged and this lack of attentiveness is quite noticeable.

I have nothing but praise for this GP practice. There is consistently good availability when booking appointments. The care provided demonstrates complete understanding and support.

I felt deeply upset by my recent appointment and left in tears. I was made to feel judged for seeking medical advice about what I believed to be a skin concern on my child's scalp. The clinician..

I had a wonderful experience at the surgery today. The clinician I saw was genuinely attentive and took time to understand my concerns, developing a clear course of action. They demonstrated..

The front desk team are excellent and consistently make an effort to support patients beyond their basic duties, while remaining mindful of their workload limits. The clinical staff members have all..

Recently relocated to the area and have found the entire team at this practice to be absolutely wonderful, from the front desk through to all clinical staff. Everyone has been genuinely friendly and..

As long as you book well in advance, you should be able to secure an appointment without difficulty, provided you are willing to wait considerably longer than expected to be seen. Following a series..

I have numerous concerns about the care my father has received. He has required hospital admission multiple times, which I believe resulted from clinical decisions I consider inappropriate. This led..

I felt the consultation lacked adequate interpersonal skills and appeared rushed. I had hoped to discuss pain management options for my ongoing back issue, but instead was referred to the pharmacy..

This review relates to my experience with my GP at the surgery. They are very considerate and take time with consultations rather than hurrying through assessments. They ask questions in a clear and..

I attempted to contact the practice from early afternoon when they were meant to be available following their lunch break, but the voicemail message indicated the line was still closed. It seems..

The team members are approachable and welcoming. It is important to ensure you are seen by the appropriate clinician, as seeing the wrong one may result in information you feel is inaccurate...