Heath Hayes Health Centre

My husband has attempted on consecutive days to secure an appointment with a clinician by calling at opening time. Each time he manages to get through, the available slots have already been filled...

Some staff members here demonstrate the warmth and care you would hope to find in a medical practice, though there are others whose approach seems unsuitable for a healthcare environment,..

The phone lines are difficult to reach, and when contact is made, the response is typically that no same-day appointments are available. After contacting an alternative service for assistance, a..

I spent a considerable amount of time on the phone this morning attempting to book an appointment. I was kept waiting with repeated messages indicating my call would be answered shortly, only to..

This practice and the clinical staff are among the finest healthcare providers I have experienced. The support and telephone consultations, particularly during the pandemic period, have been..

I recently spent approximately an hour waiting on the telephone line, only to be informed that there were no available appointments and that I should contact the NHS 111 service instead.

This practice has been extremely difficult to access for medical care, with appointment availability being a significant ongoing concern that substantially impacts its usefulness as a healthcare..

I found it very difficult to access timely appointments at this health centre. When I attempted to arrange a consultation for my elderly relative last week, availability was extremely limited, with..

I felt let down by the service I received. My daughter needed to discuss a health concern with a clinician. I was advised that a call would come through within a three-hour window, though no exact..

I began calling shortly before 8 this morning (though it hardly seems to make a difference as there's always a queue) regarding my young child who had developed a high temperature overnight, along..

Quite frustrated with my recent visit. I arrived for my scheduled appointment with the physiotherapy service and waited from mid-afternoon onwards. After spending nearly an hour in the waiting area..

Submitted a prescription request on Monday and attempted to collect it on Wednesday, but it was not available. After visiting the surgery to follow up, staff indicated it would be sent with priority..

Disappointing experience. I would rate this much lower if possible. This is my partner's surgery and the soonest available appointments were over a month away. When we requested an urgent..

It would be preferable if appointments ran more punctually, as there tends to be a considerable wait in the reception area following check-in.

I have been attempting to secure an appointment for three days while being absent from work due to illness for eleven days. I requested a face-to-face consultation but was informed that an initial..

It has been extremely difficult to secure appointment slots. I have not experienced such poor availability from a service before.

I recently joined this practice and have found the experience quite disappointing. I was unable to obtain a sick note for work as the practice requires a telephone consultation with a clinician..

The receptionist's manner was quite unwelcoming and could benefit from improvement.

Both my partner and I are registered at this practice, though we have had disappointing experiences. I have been dealing with a respiratory condition since Christmas, and despite having a relevant..

I have been attempting to contact the practice repeatedly over several days without success. Following the standard queuing process, I eventually reached the front of the queue after a considerable..