The Erimus Practice

I have been attempting to contact the practice repeatedly over the course of a week, experiencing continuous busy signals when calling during standard hours. This morning, I tried calling earlier..

What a wonderful experience I had at this practice. The staff member I saw was absolutely fantastic and genuinely takes time to help you properly. I cannot speak highly enough of the care and..

The clinical staff are lovely and very supportive. However, I have found the reception team to be unwelcoming, unhelpful and dismissive. I have experienced poor service from them and witnessed..

This is an excellent practice. When I called for advice, I was able to get an appointment for tests the very next day. My spouse attends a different practice located in the same building, and they..

I recently registered with this practice after having a difficult experience elsewhere. The care I have received so far has been excellent, with a particularly welcoming and courteous reception..

The surgery would benefit from additional clinical staff. Appointments are challenging to obtain during most periods, and the telephone lines are frequently busy in the mornings, making it difficult..

The majority of the reception staff appear to lack competence in their roles. While I have not had direct interaction with them in person, my attempts to arrange medical appointments at this..

I found the reception experience to be extremely disappointing. As the first point of contact, I felt they were not receptive to my concerns and communicated in a manner that came across as hostile...

Disappointing experience overall. The staff came across as unwelcoming and dismissive, and the reception team's manner was particularly unpleasant. The service appears to have declined in recent..

While the clinical staff members provide good care, I had a negative experience with one of the reception team members. When I visited to collect a specimen container, I was informed that a face..

I was instructed to call at 8am but couldn't get through until 9am due to being disconnected, and was then informed that no appointments were available and asked to ring back later. There appear to..

The healthcare provider suggested to my partner that they might have a serious illness without conducting any examination.

The clinical staff are wonderful people, however the reception team have a poor attitude that needs addressing. My family will not be returning until improvements are made to how the front desk team..

I have a medical condition requiring a fitness to drive assessment form to be submitted to the relevant licensing authority. An appointment was arranged to complete this process, though the..

Extremely disappointing experience. If negative ratings were possible, this would receive the lowest possible score.

A member of the reception team who answered my call was rather curt in their manner.

I had to wait for a considerable time when calling, and was informed that the earliest available slot for a routine health assessment would need to be booked at a later date. As a result, I have..

The practice is frequently difficult to reach by telephone, with lines often appearing engaged. On occasions when contact is made, interactions have felt somewhat abrupt.

The reception staff were extremely unwelcoming and appeared deeply unhappy in their roles. Despite being first in the queue, I experienced a lengthy wait of several minutes before being seen, and..

I would rate this experience much lower if possible. The reception staff were unhelpful and appeared dismissive, and during a recent call to inquire about test results, I was disconnected after only..