The Glen Medical Group

Intrusive reception experience. I recently attempted to submit a form requesting digital access to the medical practice services. I was informed that photographic identification would be required...

Dissatisfied with the standard of service once more. The waiting period for an appointment was considerably lengthy, extending to nearly two months. Previous experiences have reflected comparable..

The team provided excellent support and demonstrated genuine care throughout my visit. Everyone I encountered was friendly and willing to assist with my needs.

We have decided to move away from this GP surgery due to an unsatisfactory overall experience. While the clinical consultations themselves tend to be adequate, the broader services provided fall..

The receptionist team members are consistently helpful and demonstrate a positive attitude. They go above and beyond in their approach to patient care and are a valuable part of the practice.

I found the appointment booking process to be quite frustrating. After waiting on the phone for a considerable amount of time to get through, I was informed that there were no available..

Would not give this practice a single star. The surgery is completely inadequate and it is nearly impossible to secure an appointment. I resorted to requesting an out-of-hours consultation instead...

Good practice with supportive clinical staff, though the reception team could sometimes be a bit less presumptuous in their manner.

Thank you so much, you were absolutely wonderful!

I have found it very difficult to reach the practice by telephone. The lines always seem to be busy, even when calling at the suggested time. On attempting to contact them, I was unable to get..

It can be quite challenging to secure an in-person appointment at this practice.

Following the closure of the local NHS facility, accessing services by telephone has presented ongoing difficulties. The practice has operated with limited clinical staff availability. The service..

I have no complaints about the clinical staff or the reception team. My main concern is the considerable waiting time required to secure an appointment, along with what appears to be an ongoing..

I have been trying to book an appointment by phone without success, as calls are not being answered. When I visited the surgery in person, I was informed that face-to-face appointments are not..

It took three weeks to secure an appointment, and then I had to make another call a week later to confirm it was still happening. This felt quite frustrating.

I've been a patient at this surgery for over 20 years and have consistently received excellent care and support throughout my time here. The clinical staff are fantastic and always make time to..

I would rate this experience much lower if possible. I had arranged an appointment for my son on Friday after spending an hour on the phone that morning. When his condition deteriorated around..

The vaccination appointment was well-organised and ran smoothly from arrival to departure.

It would be an excellent practice if they were more accessible by telephone. However, when contact is finally made, available appointment slots are rarely offered.

Excellent. Very convenient location with good parking availability and easy access to public transport options including nearby metro and bus services. The team demonstrated politeness and..