Ashby Turn Primary Care Partners

I'm very grateful to the receptionist who assisted me on two separate occasions over the past couple of weeks regarding a family member's care. She went above and beyond to resolve matters that..

The new system represents a significant improvement compared to the previous lengthy phone-based booking process. After submitting an appointment request, I received a prompt callback from a very..

Really pleased with the updated appointment system. It's straightforward to navigate and I've consistently received a callback followed by a confirmed booking. This approach is far more convenient..

The updated appointment booking process is highly efficient and considerably more convenient than the previous method of waiting on telephone calls for extended periods.

Would rate lower if possible. The front desk staff came across as unwelcoming and unhelpful, and getting through by telephone proved difficult. I am planning to register with a different practice.

Attended an out of hours appointment and received thorough and compassionate care. The healthcare professional went above and beyond to help. The reception staff member was also very pleasant and..

Calling the practice can feel like an inconvenience, with staff seeming reluctant to engage and instructions to ring back at a specific early morning time if you wish to speak with a clinician...

Yes, it's accurate that they open at 8am. I called at 8am precisely only to be informed that all appointments were already booked, and it took me twenty-five minutes to get through to someone. It's..

The staff members displayed an unhelpful demeanor and appeared indifferent to the needs of patients facing genuine difficulties. The overall experience suggested a lack of genuine care or..

Earlier in the year I attended with severe breathing difficulties, swallowing problems and speech issues. I was experiencing continuous vomiting and had lost significant physical strength. Despite..

Disappointing experience. Arranging a face-to-face appointment for my father was extremely challenging. After considerable persistence, a clinician agreed to meet us in the car park and viewed him..

The practice would benefit from expanding the number of available doctors, nursing staff, and other healthcare professionals to accommodate more patients. The location of the pharmacy adjacent to..

The new online appointment system functions effectively - I submitted my concern and received a call within minutes to arrange an appointment. It provides the opportunity to upload images and..

Called up today and when I explained my concern, I was met with laughter and then told it was fine. The person I spoke with then became short with me, apparently due to having difficulty hearing me...

Would rate lower if possible. The service has been deeply disappointing. This morning, for instance, the lines opened at 8am to book same-day appointments. I have attempted to call many times and..

I recently used the online appointment booking system. While this approach may not suit everyone, I was pleasantly surprised to receive a response within just a few minutes of submitting my request,..

Disappointing interactions with reception management. Limited front desk coverage. Challenges with phone accessibility. Difficulty obtaining appointments, along with lengthy waits to see the..

The reception staff often make you feel like a burden when attempting to schedule an appointment. On one occasion, booking was suggested to be inappropriate with redirection to emergency services,..

Outstanding Experience The practice provided exceptional care and support throughout my visit. The team demonstrated professionalism and attentiveness, making the appointment straightforward and..

I recently joined this practice and found the registration process to be simple and efficient. The reception staff were friendly, polite and provided excellent support. The transition of my..