Newlands Medical Centre

This practice does not appear to deliver a satisfactory level of service. Patients seeking appointments continue to be limited to telephone consultations only. It is unclear why face-to-face..

I had to return on multiple occasions to report a concern about a lump in my neck. During these visits, I did not receive a physical examination and was repeatedly told that nothing could be..

The reception team consistently demonstrates helpfulness and a pleasant demeanor. We are generally very pleased with the quality of care provided at this practice.

Called to book a medical appointment starting at 8 o'clock in the morning. Following numerous attempts to reach the practice, I was told at around 8.47 that no same-day slots were available. I was..

I've never left a GP appointment feeling so invalidated. The clinician I saw showed no compassion or willingness to listen. Instead of supporting me through what was already a difficult and..

The clinician at this practice is a genuine diamond of a bloke and a brilliant doctor. The reception team is also excellent.

The practice appears to have limited availability for appointments, and they do not seem to regard many situations as requiring urgent attention. When concerns are raised, the typical response is to..

Attempted to contact the medical centre in the morning after waiting for an extended period, but was unable to reach anyone. Continued trying throughout the late morning without success. Frustrated..

I have been attempting to secure an appointment for several days following a significant postponement of the original booking. When I contacted the practice to express my concerns, I was offered a..

This practice has significant issues. The clinical staff are competent, however the reception team requires improvement as they operate an overly restrictive gatekeeping system that prevents access..

The reception team's approach is quite disappointing. Securing an appointment proves very difficult unless you plan well in advance, and even then you may face lengthy waiting times on the phone..

I contacted the practice three weeks prior to arrange an appointment and recorded the date and time in my calendar, only to discover today that the booking was never actually processed. I now face a..

We have been attempting to secure an appointment for my pregnant partner over a two-day period. Upon calling at 8am, we were placed on hold for approximately an hour before the call was disconnected..

It is difficult to reach the practice by telephone when directed to do so by NHS 111, as the line frequently appears to be engaged.

I had such a positive experience with the reception staff member who assisted me. They were incredibly kind and supportive during my visit when I wasn't feeling well. They went above and beyond to..

I had a very negative experience at this medical centre, from the reception staff through to the clinical team. I felt the staff were dismissive and unhelpful throughout my visits. I attended..

I found the service and customer care to be extremely disappointing. Obtaining repeat documentation for an ongoing health matter required what seemed like countless attempts to reach the practice...

I found the reception experience to be disappointing. The standard response of being asked to call back the following morning at 8am became repetitive after multiple attempts to reach the practice..

Absolutely frustrating. Throughout the last year, I've repeatedly been questioned by staff about why I don't use the online booking system, and my explanation has consistently been that registration..

I have been a patient at this practice for over four decades and have noticed a significant decline in the service provided. Obtaining an appointment has become increasingly challenging,..