Riverview Health Centre
DP
Dian P. 9 years ago • From Google
Bad
I attended a local health centre in the North East last year during winter regarding a skin lesion that appeared significantly inflamed and potentially infected. I made two visits to the facility and experienced a two-week delay before securing a substantive appointment. I requested a referral to a specialist but this was initially declined, with the clinician suggesting there was no cause for concern. I was prescribed a topical treatment to apply twice daily, which proved ineffective. Several weeks later, a swelling developed beneath the lesion. I made repeated requests for specialist assessment and was informed the waiting time would be a minimum of three months. Following further pressure, an appointment was arranged for the following week. The specialist initially suggested there was nothing to worry about and questioned whether the swelling existed. Upon returning to my home country in June, another specialist examined me and identified the swelling as a cyst requiring removal alongside the lesion to prevent potential complications such as inflammation or infection. The procedure was completed within days of that consultation. I would not recommend this health centre to others considering the area. My experience with the clinical and administrative staff was unsatisfactory, and I felt the appointment scheduling process was unnecessarily prolonged despite apparent availability, which left me frustrated with the level of service provided.
Theresa B.