NI

Neyaz I. 7 years ago • From Google

Rating

Bad

Long Wait Times and Disorganized Appointment System

I scheduled my appointment using the myGP app at 09:10 and also verified it with the receptionist upon arrival. Unfortunately, I had to wait for 43 minutes before being attended to, and what made matters worse was that other patients who arrived after me were seen first. When I brought this issue to the attention of the receptionist, she inquired if I had confirmed my appointment despite having done so earlier. The level of service is quite poor, compounded by the fact that there seems to be only one general practitioner available, which prolongs the booking process for appointments. Consequently, I intend to file a formal complaint with NHS regarding this experience as it reflects a lack of professionalism.

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