Nantwich Health Centre

Disappointing experience. I scheduled a vaccination appointment but received a call half an hour before I was due to attend, informing me that the required vaccine was no longer available.

The reception team's approach can sometimes lack sensitivity and come across as discourteous.

I was taken aback by the standard of service provided at this practice.

The receptionist at the front desk was incredibly helpful, polite and kind.

I attended for a blood test and was informed of my results via telephone approximately five weeks prior, with everything reported as satisfactory. I collected my medication the following week and am..

There was a queue of patients waiting at reception. The receptionist stepped away to retrieve a form but was occupied for approximately 10 minutes, appearing to be engaged in conversation and..

As a long-standing patient at this practice, I have consistently positive things to say about the entire team. While appointment scheduling can occasionally present challenges and feel frustrating,..

I am giving a 1 star as I cannot give zero to the clinician I saw this morning. Suffering from significant lower back discomfort since Friday and this morning was so severe I couldn't get out of..

After receiving my annual blood test, I got in touch with the surgery to discuss the results and arrange a review appointment. A telephone consultation with a nurse was scheduled very quickly, which..

The reception team at the building entrance could benefit from improved customer service standards. There were instances where visitors felt spoken to dismissively, and concerns about patient..

I have been attempting to reach the practice for an extended period without success. The main contact line provides an automated response before disconnecting, and when trying an alternative number,..

If I could give 10 stars, I honestly would. The reception team are always lovely and welcoming. They often deal with challenging situations, but honestly handle them brilliantly! All of the..

This practice has not met my expectations in terms of competence and efficiency. I have found the experience to be frustrating and feel my time has not been well spent.

The staff members seem to make assumptions about my health without thorough consideration. Having experienced a serious respiratory illness previously, I feel I have some understanding of..

Since registering at this practice, I have experienced a series of issues including prescription problems, referrals that were not progressed as expected, incorrect documentation being provided, and..

I concur with previous reviewers regarding the limitations of the telephone inquiry service. That said, the medical facility itself is well-resourced and the team members are genuinely welcoming. It..

The staff were very welcoming and appeared to be doing their best given the current circumstances. As a student, I needed to register with a practice for the first time in the area. The registration..

This practice and its team fell short of expectations. There was a lack of compassion, responsibility, and responsiveness when dealing with matters requiring prompt attention.

This practice has significant shortcomings as a patient experience. Most of the clinical staff appear to prioritise operational metrics over patient care, with only occasional exceptions. The..

I had a very positive experience with the reception team and clinical staff at the health centre. They were consistently accommodating when arranging appointments for my son and made me feel welcome..