Neasham Road Surgery

The reception staff were unhelpful and displayed poor customer service skills during my visit.

I was given an appointment and seen promptly when called. The healthcare professional who attended to me was very professional and provided a clear and straightforward explanation of their findings...

Disappointing experience. I felt the practice did not prioritise patient care. I attended for a blood test appointment, arrived on time, but waited considerably longer than expected before being told..

I had a very negative experience at this practice. The staff were unwelcoming and I felt the approach to patient care lacked compassion. My relative did not receive the support I believe they needed,..

First time dealing with this practice on behalf of my father. The receptionist was very efficient and courteous.

Disappointing experience, as it feels difficult to get an appointment unless circumstances are urgent. The only available slot offered was a phone consultation scheduled quite far in advance. There..

The reception team's communication fell short of expectations. During my initial contact, I was informed that my prescription would be ready before the pharmacy closed, but this did not materialise...

The reception staff have not treated me with the respect I would expect. I would prefer to communicate directly with the clinical team rather than go through reception. On several occasions, I have..

Some members of the reception team would benefit from developing better communication skills and showing more courtesy when dealing with patients. It's important to remember that professionalism and..

I would advise against registering at this practice. I attended the surgery on a Friday morning for a scheduled appointment for my young child's routine vaccinations that was booked for mid-morning...

I contacted the surgery today to request an appointment and was informed that the earliest available slot was nearly two weeks away, with the initial consultation to be conducted by telephone. In my..

The receptionist was friendly and welcoming, the appointment was arranged promptly, and the clinician provided excellent care. Overall, it was a positive experience at the practice.

I have had disappointing experiences at this practice on multiple occasions. I felt the service fell short of expectations, particularly regarding appointment availability and the handling of my..

The reception area was pleasantly warm with the heating system working at full capacity.

This practice has consistently provided me with positive experiences during my visits.

The staff came across as dismissive and unhelpful, and the clinical team did not meet my expectations. This has been my most disappointing experience at a medical practice. I was particularly..

The reception team's communication style has been disappointing. They tend to interrupt and don't seem to give full attention to what patients are saying. The clinical staff are excellent, however..

AVOID like your life depended on it!! Absolutely appalling GP Surgery that never accepts their faults and will therefore never correct them. Your health and wellbeing is at serious risk if you're..

I found this practice to be significantly below the standard I would expect from a GP surgery.

The receptionists and staff members are very welcoming and supportive. The clinical team are excellent. I am very pleased to be a patient at this practice.