IA

Ilyas A. 7 years ago • From Google

Rating

Bad

Long wait times make healthcare frustrating

Getting an appointment at Heathfielde MC typically involves a waiting period of at least two weeks, which fortunately wasn't critical for my non-serious symptoms in the past. Today (November 5th), when I called to book an appointment, the receptionist informed me the earliest slot was November 26th, with an alternative of calling at 2pm for a same-day urgent appointment. Given my serious symptoms and the likelihood of either deteriorating or resolving independently by the proposed date, I decided to follow their suggested approach. My second call at 13:56 resulted in being instructed to call precisely at 2pm. Upon calling at 2pm exactly, the same receptionist stated they were only scheduling pediatric appointments - information she could have easily shared during my earlier call, saving me unnecessary waiting. Frustrated, I visited in person to remove myself from their patient list and noticed the facility appeared completely empty. It's truly disappointing because some of their physicians are genuinely excellent, but the extensive waiting times render their quality virtually meaningless.

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