The Waterfield Practice

The practice has declined to authorise my repeat prescription and appears not to have reviewed correspondence from my specialist. This has left me without essential medication over the extended..

I have been attending this practice for a considerable time and I am disappointed by what I perceive as a decline in service quality. I recently had a telephone conversation with a member of the..

The reception team could be more helpful and they are difficult to reach, though they are undoubtedly affected by the challenging circumstances within the healthcare system. The phone menu options..

It's a GP practice offering medical assistance comparable to other NHS services. However, a significant drawback is the heavy reliance on online systems for all processes. When I visited to arrange..

The reception team's conduct fell significantly short of expectations, demonstrating a lack of courtesy and professionalism that undermined the quality care provided by the clinical staff.

Poor experience overall. The team appeared unwilling to provide assistance and seemed focused on avoiding their responsibilities. Help was refused and obstacles were created to prevent action being..

The staff members displayed a dismissive and curt manner, and while I initially thought the negative feedback might be isolated incidents, I found this not to be the case. The administrative and..

Having a baby naturally involves considerably more appointments at the practice for both myself and my infant. Across all routine checks and any health concerns that have arisen, the clinical team..

I am not a patient myself, but my daughter is registered there. I have had contact with the reception staff on several occasions with my daughter's permission. In my interactions, I found the..

The standard of service at this practice has declined significantly compared to previous years, when the staff and clinical team were of a much higher quality.

The receptionist displayed an unhelpful manner and appeared dismissive of concerns raised. Rather than engaging with the issue presented, they repeated the same response without attempting to..

I found the reception experience quite disappointing, as I felt I wasn't being listened to and the manner was rather unfriendly 😔

We have been patients at this practice for over 13 years. There have been some challenges previously, but I have observed a significant positive change recently. I do not attend appointments often,..

I had an appointment yesterday and was absolutely blown away by the help I received. I've never experienced such excellent care before, it was truly amazing. The clinician really helped me during a..

I haven't had any contact with the reception team, but my interactions with the clinical staff at this practice have been very pleasant.

The service fell short of professional standards. There was a sense that patient wellbeing was not being treated with appropriate concern.

I was quite let down by my recent interaction with the reception staff at the surgery. I felt they came across as dismissive and unhelpful throughout our exchange. It seemed as though they weren't..

I would recommend considering alternative healthcare providers for your medical needs.

The receptionist appeared unhappy. We were directed to attend an alternative clinic location that is situated quite far away. The clinician came across as somewhat unprofessional despite being..

My elderly mother attended the clinic today and received sensitive and professional care from the staff members she saw. Many thanks.