Western Road Surgery

Years ago, I was a patient at this practice before relocating, and at that time felt the practice manager was exceptionally attentive and genuinely listened and cared. I recently moved back and..

This is an excellent medical practice. Every time I have visited, the team has consistently demonstrated helpfulness and efficiency. I would like to commend all the clinical and support staff for..

I have consistently had positive experiences at this practice. The team members are approachable and supportive, and my consultations have consistently resulted in prompt referrals to secondary care..

I have had an excellent experience with this practice. The reception team, most of the clinical staff, and particularly one doctor have been outstanding. While there are occasional inconsistencies,..

This is an excellent practice that I have been attending for many years. The team has consistently been supportive and the clinical staff have always provided good care.

Based on the feedback I've received about medical practices in general, I can only express positive comments about this surgery. The team members are welcoming and demonstrate excellent efficiency..

Dr P. called me three minutes before the surgery closed. Having been discharged from hosptial I requested medication for anxiety and this was provided. I stated I had two more requests but Dr P.,..

I've had an exceptionally positive experience with this practice. I've attended on several occasions for different concerns affecting both myself and my family members, and each visit has gone..

Outstanding experience overall. The front desk staff consistently demonstrate exceptional helpfulness and professionalism. I have attended appointments with various clinicians for both myself and my..

Attended the surgery on Monday with my child who has experienced recurring urinary tract issues over several years. I was informed that an appointment could not be provided and medication would not..

A reflection of the broader state of affairs in one location. Lacking in evidence-based approach. Unresponsive to concerns. Impersonal service. Dismissive attitude.

Disappointing experience. The waiting time to get an appointment was quite lengthy.

Since 2020, my experience at this practice has been disappointing, and I have decided to switch to another provider. I was redirected to an alternative location for an appointment that I had..

Attempted to contact the practice by telephone regarding a repeat prescription request, but was unable to reach anyone at that time.

My family and I have been residents of the local area for over 15 years and have consistently had positive experiences at this practice. We're not aware of anyone in our circle having had..

The service I received was disappointing. I was unable to secure an appointment through the standard booking process, and the receptionist suggested I attend the emergency department instead. When I..

We had a lovely experience today. The clinician we saw was very polite and professional, and it was our child's first appointment at this GP practice. The receptionist who arranged the appointment..

I contacted the surgery this morning to arrange an appointment during the pandemic-related restrictions. I was offered a telephone consultation slot and requested to submit photographs of the..

I have had a disappointing experience at this practice. Having been a long-term patient requiring ongoing medication management, I found the approach taken by both clinical and administrative staff..

Disorganised experience at this clinic. I was charged a substantial fee for a very brief consultation and paperwork signature. Following this, the reception staff declined to assist with necessary..