SS

Skysthelimit S. 8 years ago • From Google

Rating

Bad

Long Wait, Useless Spray

I've been a patient at this practice for three decades, thankfully with minimal visits. When I phoned in the morning about breathing difficulties, I was instructed to call back at 1pm! Fine, I called back and was scheduled for a 4:10pm appointment!! I emphasized my breathing struggle, but... 4:10 it remained. I arrived early at 3:50 and checked in. Two patients ahead - seemed promising. However, I then endured an hour in the waiting room watching later arrivals get seen before me. Upon questioning the receptionist about the delay, miraculously I was suddenly next. During my consultation, after explaining my symptoms, the doctor used a stethoscope and diagnosed an ear and throat infection, declaring "I'll give you a spray" - to which I quickly challenged, "Shouldn't I have antibiotics?" No need, apparently. This £2 miracle spray was supposedly going to resolve everything. Four days later, having diligently followed spray instructions, absolutely nothing has improved. As someone who rarely uses this surgery, I found the entire experience utterly disappointing. After three days of futile spraying, I resorted to throat lozenges and paracetamol. I'm immensely relieved my children aren't registered here, and I'm grateful I can change practices. I'm genuinely disappointed and would not trust them with anything remotely serious.

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