Low Moor Medical Centre
K R. 7 years ago • From Google
Bad
Long wait with no apology or explanation given
During my infant's routine immunisation appointment, I experienced several concerns with the care provided. The appointment began approximately 25 minutes behind schedule, with no communication regarding the delay or acknowledgement of the wait time. When I requested to hold my child during the procedure, I was instructed that she would need to be placed on the examination bed instead. This approach was unexpected to me, as I felt it may have caused unnecessary distress for my child to experience discomfort whilst separated from their parent. Regarding the administration of the three required injections, they were administered individually with brief intervals between each one, allowing only a few minutes for my child to settle before the next injection was given. This method seemed to prolong the overall distress compared to my experiences with previous children, where the approach appeared different and less protracted. Additionally, when oral medication was administered, I felt the clinician was rushing to see the next patient due to the earlier delay. This meant the medication was given before my child had fully settled, resulting in my child inhaling some of the substance and subsequently choking. No apology was offered for this incident. Upon departure, I also noticed that no dressings were applied to the injection sites, which I would have expected as standard practice. I intend to submit a formal written complaint regarding this appointment.
I have been a patient at this practice for over fifty years and have consistently found the staff to be excellent. They work together as a cohesive and capable team.
Low Moor Medical Centre
Linda A.
This practice seems disorganised when attempting to address my relative's health concerns. The appointment booking system is frustratingly outdated, requiring multiple phone calls starting at..
Low Moor Medical Centre
Lynn H.
Recently joined this practice and found the reception team to be welcoming and approachable 😊
Low Moor Medical Centre
steve A.
I remain somewhat frustrated with this practice. I'm deducting a star from my rating due to what I perceived as a dismissive attitude from the clinician I saw, who seemed disengaged. I arrived on..
Low Moor Medical Centre
Aidy S.
The service provided was professional in nature. However, there were occasions when the waiting times seemed somewhat extended.
Low Moor Medical Centre
Chris A.
I would rate this experience even lower if possible. I had to make numerous phone calls this morning just to secure an appointment. After being told the appointment would be in the afternoon, I..
Low Moor Medical Centre
Russell W.
A deeply frustrating experience. I was expecting to receive routine monitoring appointments as previously arranged, but now I'm required to initiate contact for a telephone consultation, followed by..
Low Moor Medical Centre
Maham N.
Upon switching to this medical practice, I can genuinely say it was one of the best decisions I made! The front desk team consistently demonstrates warmth and approachability whenever I attend..
Low Moor Medical Centre
E11i K.
I had a very poor experience during my visit.
Low Moor Medical Centre
Jamie-lee R.
I have had nothing but positive experiences since joining this practice. I recently switched from a previous practice where I was dissatisfied, and I can genuinely say it was one of the best..
Low Moor Medical Centre
Charlotte M.
I find it difficult to provide a fair rating for this practice. While the staff members are genuinely polite and welcoming when visiting in person, I've had persistent difficulties reaching the..
Low Moor Medical Centre
Marlena R.
Getting in touch with the practice has proven quite challenging, and my only requirement is to obtain a referral to see another specialist.
Low Moor Medical Centre
Tadas P.
Upon visiting the website, I encountered an unusual voice message that struck me as inappropriate and unprofessional for a medical practice. This type of greeting seemed counterintuitive to creating..
Low Moor Medical Centre
R F.
The receptionist displayed a manner that I found discourteous and unhelpful.
Low Moor Medical Centre
Sally P.
The reception team are excellent. They're consistently friendly and go the extra mile to help. The staff member I spoke with was incredibly supportive when I called for advice. I received assistance..
Low Moor Medical Centre
Janusz P.
The medical practitioners at this facility demonstrated a high level of professionalism and expertise. The staff were courteous, welcoming, and approachable throughout the visit.
Low Moor Medical Centre
Krisztina B.
I had difficulty reaching the practice by phone, spending an hour trying to get through while the line was busy. Once I finally connected, I waited approximately thirty minutes in the queue. I was..
Low Moor Medical Centre
Frank S.
The practice demonstrated commendable safety protocols during today's immunisation clinic. Well executed.
Low Moor Medical Centre
David R.
After experiencing discomfort with mobility for a couple of weeks, I arranged an appointment with the physiotherapy service. I was pleasantly surprised to be offered an appointment the following..
Low Moor Medical Centre
Alex A.
The healthcare professional I consulted today provided an experience that fell significantly short of expectations. While I acknowledge the practice was busy and appointments were running behind..
Low Moor Medical Centre
Pauline C.