Saffron Health Partnership

I attempted to contact the practice at 8am but was unable to get through until 8.05am, as the line appeared to be unavailable beforehand. When I finally connected, I found there were over 20 people..

I would give a lower rating if it were possible. The process of securing an appointment is extremely difficult.

Extremely disappointing experience with the booking process. I waited over an hour attempting to schedule an appointment without any progress in the queue. It was unclear whether anyone was actually..

Contacted the surgery through the online platform at 4pm. Received a call from a clinician shortly before 5pm and following a comprehensive discussion, a prescription was provided. Excellent and..

The department was unhelpful when my friend called regarding a health concern. The response over the phone was dismissive, which was very disappointing.

I had a very negative experience at this practice. I attended an appointment approximately two months ago to submit a sample for testing, but I never received any communication about the results...

All appointments seem to be fully booked by early morning, which raises questions about availability. Accessing clinical care requires considerable effort. The automated messaging system discourages..

I switched to a different practice because I've attempted to book an appointment for my child on multiple occasions over recent weeks. Each time I've called early in the morning, I've been kept..

I had a disappointing experience with the reception staff when trying to arrange an appointment for my young child. Rather than assisting with the booking, the staff member seemed more focused on..

After contacting an out-of-hours service regarding a health concern, I was advised to reach out to my GP urgently due to the seriousness of the matter. When I attempted to call the practice, I..

It is difficult to secure an appointment at this practice, as they frequently direct patients to alternative services. After multiple attempts over several days, this approach proved frustrating...

This has been an extremely frustrating experience at this GP surgery. I have struggled significantly to secure an appointment over the past year without success. Due to the difficulty in accessing..

This practice appears to be poorly managed, with significant concerns about the quality of care and organisation.

I would rate this practice lower if possible, as there are numerous concerns with my experience. The surgery appears to contradict guidance received from NHS 111 services. When appointments are..

I've just finished speaking with the receptionist at the practice. They demonstrated professionalism and courtesy throughout our conversation, making the interaction straightforward and pleasant. My..

A review covering three main concerns. The receptionist who handles initial calls has a particularly unhelpful telephone manner, and unfortunately there is no way to bypass speaking with them and..

It is extremely difficult to obtain an appointment with a clinician at this practice, which has resulted in having to contact alternative services instead. The availability of appointments is a..

I cannot fault this practice. The clinicians here are exceptional and consistently go above and beyond to support me with my ongoing healthcare needs. I always feel at ease during my appointments..

My negative review concerns the system rather than the clinical staff. I had been so anxious about the difficulties mentioned in other reviews that I postponed contacting the practice for several..

I recently contacted the surgery by phone and was greeted by a courteous receptionist. Following this initial contact, I received a message and was offered an appointment at the practice. From..