Lawson Road Health Centre
one year agoDawn R. one year ago • From Google
Bad
Long waits and confusing appointment booking process
I'm puzzled about why this practice continues to accept new patients when they appear to lack the capacity to adequately serve their existing patient base. I've been registered here for approximately 18 months and haven't managed to have an in-person consultation. On the occasions I've secured an appointment, it's been scheduled several weeks in advance for a remote consultation only, and I've been given a date range rather than a specific time slot. The advertised opening hours on their website don't match the hours stated on their telephone system, and when attempting to book appointments by phone, I'm directed to use their website instead (only to be told each time to call back the following day), or I'm advised to attend a walk-in centre. This makes me question the value of having them as my registered practice. I'm deeply disappointed by what feels like a significant shortfall in patient care and support. The service feels inadequate, and I'm finding myself increasingly discouraged about continuing with them.
Lawson Road Health Centre
one year agoThank you for your feedback, Dawn. We're sorry the service didn’t meet your expectations. We understand how important it is to access care when needed and are continually working to improve how we support our patients. If you'd like to discuss your experience further, please get in touch with the practice directly.
I have been attending this practice for a few months now and have found the entire team to be exceptionally supportive towards both myself and my family member who has significant health needs. I..
Lawson Road Health Centre
Sam G.
Would rate zero if possible. I was undergoing ongoing mental health support with this practice when, after being a patient for over three decades, I was informed I was outside their service..
Lawson Road Health Centre
Deirdre E.
Excellent medical practice with outstanding clinical staff, and the pharmacy team are incredibly supportive and accommodating despite operating under considerable strain.
Lawson Road Health Centre
Rik G.
It was confusing having two surgeries located on the same street, each with a pharmacy attached.
Lawson Road Health Centre
Nasima K.
Excellent team that makes a genuine effort to assist with whatever concerns arise.
Lawson Road Health Centre
Alli N.
Excellent medical facility! This is the finest general practice I have ever attended!
Lawson Road Health Centre
Anonymouse
Receptionists lack even the most basic of social and interpersonal skills, are rude and unwelcoming, the admin staff cannot carry out the simplest of tasks, the practice nurses are incompetent.
Lawson Road Health Centre
Anthony B.
The staff members demonstrated unprofessional conduct and a lack of interpersonal skills. There appears to be a concerning absence of empathy and consideration in their approach to patient..
Lawson Road Health Centre
G R.
I am very dissatisfied and will not return to this practice due to concerns about the diagnostic accuracy I experienced. I presented with a skin rash that appeared to be allergy-related. I was..
Lawson Road Health Centre
Vicky B.
Really pleased with this practice. The entire team demonstrates friendliness and helpfulness, and I've consistently been able to access a GP appointment on the same day when needed. Face to face..
Lawson Road Health Centre
Know S.
Unfriendly reception staff..Clinical team members are excellent..
Lawson Road Health Centre
Ruth G.
I required guidance from a healthcare professional regarding deteriorating symptoms connected to my respiratory condition. I have been a patient at this practice for more than two decades and have..
Lawson Road Health Centre
Bob C.
I have nothing but admiration for the entire team at this practice, from the reception staff through to the clinical team. One particular clinician provided me with valuable support during some..
Lawson Road Health Centre
Herbie H.
Seen promptly upon arrival, with a welcoming and supportive team throughout the visit.
Lawson Road Health Centre
Patricia P.
The team members are exceptionally supportive and understanding when I contact them by phone. The clinician responds promptly to discuss my health concerns and has arranged for me to attend a..
Lawson Road Health Centre
Sara T.
Excellent medical practice. Compared to my previous healthcare providers, this surgery stands out as exceptional. The clinical team has consistently demonstrated patience, expertise, and genuine..
Lawson Road Health Centre
Sarah S.
Persistent challenges experienced with the provision of essential medication that is vital for health management.
Lawson Road Health Centre
Roger S.
Recently started attending this practice and have been pleasantly satisfied with the experience so far.
Lawson Road Health Centre
Simon B.
The finest healthcare professionals
Lawson Road Health Centre
Gina R.
I have had a positive experience during my time at this practice over the past year. On the occasions I have needed to contact them by phone, the reception staff have been courteous and responsive..
Lawson Road Health Centre
David M.