LH

Lucy H. 2 years ago • From Google

Rating

Bad

Long waits and confusing appointment ordering system

My husband experienced a lengthy wait for his appointment, during which he noticed that several patients who arrived after him were called in ahead of him. After waiting considerably, he approached the reception desk to inquire about his status. The staff indicated he was next to be seen and expressed surprise that he hadn't been called yet. However, additional patients were seen before him. When he was eventually called in, he mentioned the duration of his wait to the clinician. The clinician explained they were the only medical professional available at that time, though my husband had observed multiple medical staff members present in the clinic during his wait.

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