Stokewood Surgery

I have always found the practice and its entire team to be extremely helpful and courteous. It is important to recognise that they are simply carrying out their roles and the public should bear this..

The service was notably prompt following the submission of an online consultation request.

The staff were unhelpful and discourteous. Booking an appointment proved to be very challenging, and there appeared to be little regard for patients who struggle with the digital systems required by..

I usually have positive experiences, however on this occasion I encountered a different member of reception staff who seemed unwilling to assist when I expressed difficulty understanding how to..

This practice has been disappointing and unhelpful in my experience. I found the approach unkind and felt there were competency concerns. When issues arose, I felt they were not adequately addressed..

My mother was extremely unwell and unable to attend the practice in person. When she called to request a prescription refill, the staff member was dismissive and insisted she had to come in for an..

Spent the entire day waiting for a telephone consultation that did not materialise, having been told a clinician would make contact on Monday. It would have been appreciated to receive a message..

Difficulty accessing appointments through online channels and unable to reach the practice by telephone. Would have rated lower if possible. Haven't attended this practice in a decade and the..

This is an excellent practice that offers helpful and supportive care. While the online consultation system can be somewhat inconvenient, the responses provided are of good quality. The clinical..

I had a very disappointing experience at this practice. I felt that important aspects of my care were overlooked, and I was left feeling unsupported. I was ultimately told to seek care elsewhere,..

A wonderful practice with genuinely caring and understanding team members. There are occasional delays in being seen, though the waiting times here are considerably better than what relatives have..

Attended an appointment for a blood test at the scheduled time. The healthcare professional was able to locate a vein successfully. Very appreciative of the care provided.

I have been a patient at this surgery for many years. Overall, they provide excellent care, however I have found the remote consultation system to be very problematic. I struggle to access a..

Mixed feelings about this practice as there are both positive and negative aspects to mention. The telephone waiting times are frustrating and consistently longer than ideal. The reception team..

Consistently excellent standard of care provided

Consistently supportive and accommodating.

I visited this practice as a visitor to the country when I developed a serious urinary tract infection some time ago. I was able to see someone the same day I called. The team were very welcoming..

I have not had frequent need to visit the surgery, however on the occasions I have attended, the staff have demonstrated efficiency, professionalism and kindness. Recently, a family member was..

I relocated from another county to the local area in December and chose this surgery as my healthcare provider. I can genuinely say that I have experienced nothing but warmth, outstanding care and..

The practice requires calling to arrange appointments for ongoing condition reviews. After extended periods on hold, calls frequently disconnect. Attempting to use the online consultation system..