Lion Health
DL
Dave L. one year ago • From Google
Bad
I would strongly advise caution before seeking care at this practice. When I contacted them regarding my child's ongoing ear concerns, I was advised to ring back if symptoms persisted. Upon following this guidance and calling again, I discovered that the clinician who had previously seen my child was no longer available, meaning we would need to restart the entire process from scratch. No appointment slots were offered, so we were directed to return to the standard walk-in system and queue from 8am for an available slot. This felt incredibly frustrating. Eventually, an appointment was arranged through their triage process, though it took a week to secure. During this waiting period, my child required multiple doses of painkillers and anti-inflammatory medication to manage symptoms. When we visited the pharmacy, they identified a recurrence of the ear infection affecting both ears but were unable to dispense a prescription due to the ongoing difficulties with the practice. We managed to locate a small amount of ear drops remaining from a previous treatment and used these to provide relief. When my child was subsequently seen by a clinician, we were criticised for this action, despite the significant delays in accessing professional care. It appears that if the practice operated more efficiently and made themselves more accessible, patients would not feel compelled to manage their own healthcare in this manner.
Rachel M.