Ashby Turn Primary Care Partners
AB
Alex B. 6 years ago • From Google
Bad
Deeply concerning experience. After relocating several months ago, we attended three appointments, each resulting in difficulties for my family members. The first visit resulted in a prescription that created an adverse interaction with existing medication. The second appointment involved a lengthy wait following check-in, only to discover the clinician was unavailable that day. The third appointment concerned a very young infant presenting with fever and unusual symptoms, initially triaged by telephone with advice to attend the walk-in centre later that afternoon, which conflicted with hospital guidance. The clinician assessed this as a minor viral condition likely to resolve independently. We attended hospital the following day where a more serious infection had developed and required hospital admission for several days. Recovery has been prolonged, with ongoing medication and delayed immunisations as a consequence. Additionally, on each visit there appeared to be complaints being raised at the reception area. I attempted to register but encountered difficulties obtaining necessary documentation, with the process requiring information from a previous healthcare provider that was not forthcoming. Staffing at reception also appeared stretched, with minimal coverage even during busy walk-in times, resulting in significant queues. We have since transferred to another practice. Immunisations were completed promptly on the first day, with multiple staff members seen and all interactions positive. The reception team and wider staff were professional and helpful. While the previous practice made significant errors in our care, I acknowledge the staff maintained courteous and friendly demeanours throughout our interactions.
Trish S.