Fusehill Medical Practice

Attended an appointment to discuss mental health concerns and felt that my perspective was not adequately heard or understood. The clinician appeared to have difficulty grasping what I was trying to..

There was a delay before being attended to at the front desk. I arrived thirty minutes ahead of schedule, having noticed signage emphasising the importance of punctuality and attendance. My..

I appreciate that the practice is busy, but the current appointment booking method feels frustrating. Calling at opening time to try to secure a slot feels like a lottery system. I spent an hour on..

The healthcare professional I saw was exceptionally kind and approachable. They took time to walk me through each stage of my visit in a clear manner. I'm very grateful for their care. The clinical..

I was able to reach the practice by phone without much difficulty and secure an appointment, which felt refreshing. The reception team demonstrated politeness and provided helpful assistance. The..

The entire staff, including reception, clinical nurses, and medical professionals, are excellent. As someone over 70 with various ongoing health matters, I have found them particularly supportive..

Compared to other practices in the area, this one has been the most challenging to work with. The phone lines open at 8am, but by 8.45am all available slots are typically booked. On a previous..

Extremely professional and supportive, resulting in complete satisfaction with the service provided.

The nursing staff member was very pleasant.

I have attempted to contact the surgery on multiple occasions across two days without success. Following a recent hospital discharge where I sustained significant injuries, I have found it extremely..

Attended this location following an online appointment. The staff member was considerate, however the overall experience was deeply disappointing. This is not my usual practice location but part of..

The practice takes a considerable amount of time to respond to telephone calls, and the medical staffing appears to be limited with only one practitioner available.

The healthcare professional I saw was absolutely lovely! Kind and caring!

I registered with this practice out of necessity after relocating and have experienced ongoing difficulties. I was repeatedly told I would receive callbacks with the information and appointment..

I have been attempting to secure an appointment for several days without success, being told repeatedly that no slots are available. The receptionist directed me to several options: an early..

The appointment felt rushed and I was seen sooner than I felt ready for.

The phone service was extremely difficult to access and the staff interactions were unpleasant.

Called the practice and the line was disconnected on me. When I rang back, I spoke with reception staff who came across as dismissive and unhelpful. An emergency appointment was arranged for my..

Made an appointment earlier in the week. I have now spent considerable time on the phone listening to automated messages stating my call is important to the practice. I was unable to attend my..

The team demonstrated courtesy and provided excellent assistance with a welcoming demeanor 👍 😀