Church Avenue Medical Group

I have been attending this practice for more than five decades. I find myself quite taken aback by certain reviews I have encountered. Throughout my time as a patient, I have not experienced..

Attempting to secure an appointment on the same day proved difficult. I attempted to book through the online system, but was informed that my presenting concerns necessitated speaking with someone..

The practice successfully addressed my physical health concerns promptly, however there has been a significant gap in mental health support spanning several years. I was prescribed medication..

The reception team demonstrated helpfulness, politeness, and a friendly demeanor.

I initially contacted the practice after discovering a concerning physical symptom and was advised by a healthcare professional to seek medical attention. When I called to book an appointment, the..

Called the surgery to arrange either a telephone or in-person appointment for my young child who was experiencing respiratory symptoms and a cough. The response was to call back later, with the..

The team demonstrated genuine empathy and care, addressing patient needs efficiently, promptly, and in a professional manner.

The practice's implementation of physical distancing protocols during the pandemic was well-managed, with appropriate barriers in place to protect patients.

I've found this practice to be extremely disappointing, particularly given my long-standing relationship with it, as the standard of care has noticeably declined over recent years. When I recently..

We recently joined this practice and are delighted to have found such an excellent team. The support and attention provided by everyone on staff has been truly remarkable.

The pharmacy team and staff members quickly resolved the error and were courteous and apologetic throughout. Thank you for addressing the issue, and I apologise for my frustration during the..

The phone interaction felt dismissive and lacked understanding of my circumstances. My experiences at this practice are typically positive, but this occasion was different. I'm puzzled by the..

Excellent healthcare professionals throughout

I cannot speak highly enough of the entire team.

I wanted to express my gratitude to the team at the practice location. I had a minor procedure carried out that progressed well, and the staff were able to see me promptly on both visits. They..

Compassionate and prepared to dedicate attention to your concerns.

We have been repeatedly let down by the reception staff at this practice. On multiple occasions, we have found them to be discourteous, unhelpful, and dismissive when calling to request assistance..

The reception team would benefit from improved communication practices, as there is a tendency to interrupt callers and adopt an unnecessarily defensive tone, including frequent references to call..

The service experience has been inconsistent and occasionally frustrating across different departments. Communication can be challenging, and there have been instances of administrative issues with..

I have been a patient at this practice for over two decades. The service used to be excellent with a welcoming team. During a recent telephone consultation, I experienced what felt like an..