Kingston Health (Hull)
KP
Kerry P. 3 months ago • From Google
Bad
I would rate this practice much lower if possible. The service here has declined significantly from what it used to be. This appears to be among the less effective practices in the area. On multiple occasions, I have felt let down by the care provided for my child. The clinical staff seem inexperienced and uncertain, often appearing confused about their own procedures and knowledge. The reception team lack enthusiasm and engagement with their role. It would be beneficial if staff chose positions they were genuinely committed to, as the current approach feels unprofessional and disappointing. I am also concerned about appointment availability. Despite being told there are limited slots available, I find it frustrating that in-person consultations for children are not routinely offered, with telephone assessments being the default approach for an extended period. Other practices manage to provide face-to-face appointments as standard. The reliance on remote consultations followed by prescriptions without proper in-person evaluation is problematic, particularly when follow-up calls are missed, leaving children without adequate support or pain relief. This approach feels dismissive and inadequate. I worry that this practice's current approach may eventually result in serious consequences for patients. Based on my own experiences and those of family members, I would encourage others to seek care elsewhere, particularly if you have children. Consider choosing a practice where staff demonstrate genuine commitment to understanding and caring for their patients.
peter b.